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We are looking for a detail-oriented Data Entry Clerk to join our team in Pittsfield, Massachusetts. This role requires someone who excels in accuracy, organization, and efficiency while handling high volumes of information. As a Long-term Contract position, this opportunity offers stability and the potential for growth within a dynamic and supportive environment.
Job Responsibility:
Accurately input and update data into various systems and databases, ensuring consistent accuracy and attention to detail
Respond to inbound calls from customers, addressing inquiries related to bank accounts, payments, and online banking services
Assist customers with issues such as resetting online banking credentials, setting up e-statements, and processing check orders
Investigate and resolve customer complaints, escalating complex issues to the appropriate department when necessary
Compile and file reports related to unauthorized electronic activities on customer accounts
Cross-sell and refer banking products and services to customers to meet their needs and strengthen relationships
Maintain compliance with banking regulations, policies, and procedures to ensure ethical standards are upheld
Provide backup support to senior team members, assisting with the mentorship and training of new hires
Prepare correspondence and documentation to support customer resolutions and ensure smooth communication
Participate in bank initiatives and sales campaigns to promote services and drive engagement
Requirements:
Minimum of 1 year of experience in data entry or a related field
Proficiency in numeric and computer data entry with strong typing skills
Familiarity with the banking industry and customer service practices
Ability to handle inbound customer calls and provide exceptional service
Strong problem-solving skills to address and resolve customer inquiries effectively
Self-starter with excellent organizational and time management abilities
Knowledge of banking systems and online services is advantageous
Commitment to maintaining compliance with industry regulations and ethical standards
What we offer:
medical, vision, dental, and life and disability insurance