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We are looking for a dedicated Data Entry Clerk/Customer Service Representative to join our team in Carol Stream, Illinois. In this contract-to-permanent role, you will play a pivotal part in ensuring customer satisfaction by efficiently managing inquiries, orders, and communications. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Must have experience and comfortability with basic math.
Job Responsibility:
Respond promptly to customer inquiries via phone, email, and other communication channels
Process and accurately enter customer orders into the system while ensuring all details are correct
Handle both inbound and outbound contacts to address customer needs and resolve issues
Collaborate with internal teams to ensure timely delivery and resolution of customer concerns
Maintain detailed records of customer interactions and transactions for accurate reporting
Utilize Microsoft Office tools to manage documentation and communication effectively
Provide clear and detail-oriented communication to customers, ensuring a positive experience
Apply basic math skills to verify pricing, calculate totals, and address discrepancies
Identify opportunities to improve customer service processes and contribute to team efficiency
Requirements:
Proven experience in customer service or a related role
Proficiency in order entry and managing customer accounts
Strong verbal and written communication skills
Ability to handle inbound and outbound calls with professionalism
Familiarity with Office applications, including Word and Excel
Solid organizational skills with attention to detail
Basic math proficiency to handle calculations and pricing
A proactive approach to problem-solving and customer satisfaction
What we offer:
medical, vision, dental, and life and disability insurance