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Plusnet Logo Plusnet · IT - Administration

Data Engineering Professional

United Kingdom, Exeter · Job Posted April 01, 2026
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Job Description

This role is central to delivering the Managed Services Contract (MSC), ensuring critical blue light network services are reliable and fully supported. As part of the Data Networks team, you will provide technical support across LAN and WAN infrastructure in Devon, Dorset and Cornwall, resolving incidents within SLA and acting as an escalation point while meeting contractual requirements for Data and Voice Network Services.

Job Responsibility

  • Resolve complex technical issues escalated from second line
  • Investigate and troubleshoot unfamiliar issues
  • Manage and prioritise workload to meet key performance indicators
  • Support lifecycle management and security vulnerability remediation
  • Contribute to continuous improvement initiatives
  • Maintain up-to-date knowledge of BT products, solutions and industry developments
  • Deliver an effective, innovative and ISO20K-compliant service
  • Participate in an out-of-hours call rota, 1 week in 3

Requirements

  • Must hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance
  • Minimum of 5 years working history in the UK
  • Full UK driving license
  • Customer-focused approach with commitment to high-quality service
  • Experience working collaboratively across cross-functional or virtual teams
  • Experience in at least two of the following: Cisco networking (including CCNA or working towards), network security, wireless networking, Cisco Prime/ISE/DNAC, or SolarWinds
  • Ability to produce clear technical documentation
  • Knowledge of EMS products, customer IT systems and applications
  • Experience working with ITIL processes

What we offer

  • 10% on target annual bonus
  • BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
  • X4 Salary Life Assurance
  • Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
  • 25 days annual leave (not including bank holidays), increasing with service
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
  • Enhanced women’s health support
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks paid carer’s leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
  • Discounted broadband, mobile and TV package, including 50% off EE mobile pay monthly or SIM only plans
  • Access to 100’s of retail discounts including the BT shop
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