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The Client Delivery Executive ensures accurate and timely delivery of consumer data to clients. This includes attribute and report maintenance, keeping data up to date; efficient ticket execution, resolving client queries; rigorous QC execution, guaranteeing data accuracy; and fostering a strong dictionary team relationship for consistent data definitions. They translate complex data into actionable insights, providing crucial support to clients.
Job Responsibility:
Complete attribution maintenance for all attribute types post set up, true and false hierarchies maintenance, Attribution QC (lifting alerts and comparison mapping checks)
Responsible for the Global Attributes (i.ie Brand Footprint) attribution maintenance in line with the global requirements
Produce and deliver databases to translate our stakeholders' requirements into reporting deliverables while providing analysis and supporting in data processing procedures related with business software
Manage the maintenance of My Worldpanel Deliverables
Ability to update and maintain user (s) access and permissions for all MWP contracted data
Manage the change requests and/or Company re-name actions in relation in to User Access
and ability to manage the cyclical password reset process for training and reporting accounts
A strong and effective partnership within the delivery teams (attribution, coding and best spoke reports) and the Governance Leads, ensuring a timely resolution to all client delivery queries, requests or issues
Responsible for the quality of the output, checking and reviewing all executions have inputted into the system correctly and on time, to the defined quality standards
Build knowledge of the Grocery Market to ensure understanding is present for Attributes and how they should be managed
Proactively developing your understanding of Clients Permissions and how this links to their final output
Engage with your line manager – seeking their feedback, input and contribution to your development – act upon it appropriately and asking for advice when relevant Build relationships internally, specifically with immediate team with the view to willingly offer help and support to others in the team where possible
Actively participate in training programmes to develop the required skills and seeks opportunities to practice and apply what you have learned in training
Requirements:
Bachelors degree
Professional proficiency in stakeholder onshore language (English and French or Spanish or Portuguese)
English professional proficiency – minimum B2 Level is required
Excellent written and verbal communication skills
Stakeholder management - ability to build and maintain strong relationships across regions
High knowledge of office automation in Excel - formulas
Ability to make timely decisions with minor supervision
Experience working in a previous Coding, product classification or reports delivery role is desirable
Be able to write, read, comprehend, reason, and perform basic mathematic calculations and data analysis
Experience with Basic and Advanced MS Excel (e.g. Advanced Formulas