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STAFFVIRTUAL Logo STAFFVIRTUAL · IT - Administration

Data Collection Administrator I

United States, Minnesota · Job Posted May 29, 2026
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Job Description

The Copier Data Collection Administrator I is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will support the data collection application in addition to providing phone support and remote troubleshooting for clients to achieve issue resolution.

Job Responsibility

  • Administer copier data collection application by providing daily monitoring of application to ensure information accuracy, reporting consistency and functionality
  • Resolve all copier data collection application issues including reinstalling or configuring as required
  • Answer client calls, emails and all correspondence in an appropriate and timely manner and determine problem severity to establish priorities
  • Accurately and promptly log client problem information and create a service call using company provided technology
  • Troubleshoot systems and applications to identify proper resources to assign for resolution
  • Assign service requests to available Copier Service Technicians and/or route calls to the appropriate personnel
  • Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues
  • Verify and maintain client contact and database information
  • Develop and support best practices and operational procedures to create efficiencies
  • Maintain client documentation
  • Assume ownership of Client Service Request from initial contact to completion
  • Maintain call center expectations
  • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry
  • Attend required company and department meetings
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook
  • Perform other related duties as assigned

Requirements

  • Proficiency with business collaboration tools including MS Office applications, Outlook, and company specific programs
  • Solid customer service abilities including telephone skills
  • Superior communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization
  • Ability to prioritize responsibilities and to operate with changing priorities
  • Identify and resolve problems in a timely manner
  • Gather and analyze information skillfully
  • Work well in group problem solving situations
  • Demonstrate accuracy and thoroughness
  • Look for ways to improve and promote quality
  • Apply feedback to improve performance
  • Monitor own work to ensure quality
  • Excellent follow through to see tasks through completion
  • Function collaboratively as part of a fast-paced, client orientated team
  • Self-starter with the ability to perform independently with little or no supervision
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