Data Client Support Analyst Job at Addepar (Edinburgh)

Business Analyst - Client Support

Alter Domus are looking for a Business Analyst - Client Support to join our grow...

Location

United States

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

3+ years of experience working in the CLO domain
Ability to understand legal documents such as offering memoranda, offering circulars, indentures and private placement memoranda, including related compliance test calculations or concentration test limitations
A successful candidate will evidence a passion for delivering quality clients service and staying up to date with best operational practices and related technology in the loan market
Ability to work independently and multitask in a fast-paced environment to meet client deadlines
Strong organizational, analytical skills, problem-solving skills and high attention to detail
Highly developed written and strong oral communication skills
Excellent communication skills Problem-solving aptitude
Team player with organizational and leadership skills
Ability to manage multiple projects/tasks at once
Strong focus on customer service and satisfaction

Job Responsibility

Work with a team of business analysts and client support personnel related to CLO and Solvas Asset Management (Alter Domus’ CLO and syndicated loan software)
Work as a subject matter expert and resource for clients
Model CLO deals for clients on Solvas Compliance and PoP
Gather information from various stakeholders such as clients and team members to document functional, system, and/or data requirements and to acquire consensus
Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish defects from enhancement requests
Analyze, synthesize, and prioritize requirements for enhancements to systems and / or business processes throughout the product development life cycle
Manage client support queries, issues, and/or enhancement requests ensuring adherence to SLAs
Collaborate with team members to create detailed functional and/or technical specifications for complex development of new, or modifications to existing, applications
Coordinate and assist with testing activities to help identify, mitigate, and resolve issues
Provide guidance to quality assurance and the development teams to create unit and integrated test cases

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Fulltime

Avp- Data Analyst- Client Reporting

The Finance Client team is responsible for reporting client efficiency across Ci...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5 to 10 years of relevant experience in the Financial Services industry with a focus on financial reporting, data engineering and process simplification and efficiency
A demonstrated history of applying operational risk management best practices in the reporting of financial results
Experience in accounting or other financial reporting fields
Ability to coordinate processes and work as part of multiple teams across a firm
Ability to work under pressure in a highly professional environment
Consistently demonstrates clear and concise written and verbal communication
Ability to build and maintain relationships and interact at all levels of an organization
Bachelor's degree and significant qualifications in Accounting, Financial Engineering, Mathematics, Data Science, Business, Engineering, or other quantitative field

Job Responsibility

Design and prototype process enhancements to drive efficiencies
Apply operational risk management best practices to demonstrate all reporting processes are well-controlled
Be the owner and operator of regular, recurring client reporting processes
Engage directly with various business teams across Banking, Services and Markets to analyze client returns and support robust client analysis
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Client Support Analyst 1

The Application Support Analyst position is responsible for handling any incomin...

Location

Romania , Bucharest

Salary:

Not provided

BlackLine

Expiration Date

Until further notice

Requirements

Ability to analyze a problem and direct appropriate course of action
Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding
must be service-oriented
2+ years prior experience in a customer support position, with a focus on accounting, financial, or banking applications
2+ years Web-based applications experience and related technical knowledge--for example, SQL queries/scripting, MS Office, Ticket Management Systems, resolution of browser issues, etc.
Bachelor's degree in related field

Job Responsibility

Coordinate with customer to determine functional requirements and determine technical solutions
Analyze data in support of proposed projects, business cases, and system requirements
Coordinate with customers and/or technical staff to resolve issues with software applications
Use accepted project management, application development and documentation standards and processes
Test, implement, document and maintain software applications
Work as a member of a team and provide support for applications
Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated
Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem
Identify what the customer is trying to accomplish
Use available knowledge & resources to provide possible solutions

What we offer

A technology-based company with a sense of adventure and a vision for the future
A culture that is kind, open, and accepting
A culture where BlackLiner's continued growth and learning is empowered
BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity

Client Support Analyst

Client Support Analyst role responsible for managing client health, supporting s...

Location

India , Pune

Salary:

Not provided

Addepar

Expiration Date

Until further notice

Requirements

Minimum 3+ years of experience in a similar role
Previous experience in investment management or Wealth management or Portfolio management domain
Bachelor’s Degree in Finance, Economics, Mathematics, or equivalent experience
Superior communication, organizational, and time-management skills
Proficiency in math
Passion for problem-solving and continuous learning
Passion for technology and finance
Minimum 2+ years of relevant experience in a client-facing role
Experience with SQL or Python will be an advantage

Job Responsibility

Identify, respond to, and resolve issues and questions raised by Addepar’s clients
Provide hands-on support to our clients to ensure their ongoing happiness
Work in complex data sets to identify and resolve data and calculation discrepancies
Evaluate the criticality of client issues and collaborate with various parts of the organization to resolve
Work closely and conduct root-cause analysis with Engineering and Data teams to resolve issues
Work effectively with Product and Account Manager teams to manage and maintain a high level of client satisfaction
Help clients use Addepar to the greatest extent through both functional and conceptual instruction
Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
Become an expert on all things Addepar

Fulltime

Equities Data Fabric Support Analyst

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong problem solving and analytical skills
Multi-tasking and prioritisation of issues based on impact
Ability to work under pressure, reacting quickly to issues and outages
Mindset of constant improvement and anticipating issues
Good all-round technical skills, Log analysis, scripting, Unix, SQL
Good communication skills, facing off to technical and business stakeholders

Job Responsibility

Supporting the applications covered by the Equities Data Fabric Production Management Team
Part of a global follow-the-sun team ensuring overnight service restarts and batches complete successfully and within SLAs
Investigate issues raised by our client application partners, improving data quality checks, monitoring and alerting
Work closely with the in-house dev teams, escalating issues where needed
Track incidents in Service Now, own the stability book of work in Jira
Improve monitoring, observability and controls for our stack
Improve resiliency and recoverability for our stack, holding our dev team accountable

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Master Data Analyst

The purpose of the Master Data Analyst role is to be responsible for managing an...

Location

United Kingdom , Newark

Salary:

Not provided

Bakkavor

Expiration Date

Until further notice

Requirements

Strong written and verbal communication skills
Proficient in the use of Microsoft Office products (e.g., MS PowerPoint, MS Word, and MS Excel)
Demonstrable track record of working in similar Master Data teams
Knowledge of departmental function, terminology and interrelationships for data types
Previous experience in working with ERP systems, specifically with SAP S/4 HANA (preferred but not essential)
Working knowledge of core finance processes - Order-To-Cash (O2C), Procure-To-Pay (P2P), and Record-To-Report (R2R)
Ability to manage time effectively, meeting tight deadlines, prioritise and manage multiple tasks
Ability to identify and escalate unstructured and ad hoc issues
Excellent service delivery attitude to internal clients and suppliers
Comfortable in operating in a fast paced and dynamic work environment, open to change and positively contributes to the growth and transformation of immediate team and in the wide shared services organisation

Job Responsibility

Manage and curating critical master data updates
Execute requests for creation, updates, or changes to master data in the appropriate systems
Ensure that data updates are consistently and accurately undertaken across all relevant systems
Engage with stakeholders as needed to gather incomplete data and ensure that required fields are entered
Inform requestor and key stakeholders of request status as appropriate
Verify and correct master data information prior to syndication when obvious errors are identified
Create emergency items and follows up, managing any escalations and exceptions
Plan mass update projects and estimate time to execute
Execute mass maintenance requests as directed by MDM Manager
Liaise closely with data end users throughout the organisation as appropriate

What we offer

Competitive salary and job-related benefits
Holidays
Competitive matched pension contributions
Life insurance up to 4x salary
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform
Enhanced parental leave and menopause policies
On the job training and development opportunities

Fulltime

New

Senior Business Data Analyst - Transact system

Bring a good understanding of the Lending domain having worked in a similar capa...

Location

Ireland , Dublin

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hands-on experience in implementing Transact system is a must
The candidate shall have an in-depth understanding of Data Structure, and the different balance components for Transact
Detailed understanding of different interfacing techniques within Transact is a must
Should have a good understanding of the gamut of commercial and SME lending products like Commercial Loans, Syndication, Mezz Finance
Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non-ambiguous manner, conduct requirements workshops, drive decision making
Experience in documenting a business case, business process modelling, requirement elicitation through workshops
Manage projects from inception through design to delivery
Experience of working on Agile methodology of implementation is mandatory
Communication, group dynamics, collaboration, and continuous improvement are core – being best practice driven
Pro-active, quick learner, ability to effectively work in multi-cultural and multi-national teams

Job Responsibility

Lead the engagement with business users to define the scope, and understand business processes, problem statements, and pain areas
Identify key stakeholders and construct stakeholder analysis i.e. how they are affected
Identify the data-related requirements and their integration with the warehouse
Shall be able to identify and understand the data required for surround systems and reporting
Support the identification of risks and mitigation approaches
Lead the client requirement workshops and identify gaps together with high-level proposals for their resolution (e.g. development workarounds or change in processes). Ensure any solutions proposed are realistic and within the agreed scope of the project.
Guide the business analysts in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage.
Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience
Conduct relevant research to increase understanding in support of developing comprehensive solutions
Participate in final User Acceptance Testing for all major developments in the domain

Fulltime

New

Application Support Analyst

10Pearls is seeking an Application Support Analyst to join the Application Suppo...

Location

Pakistan , Islamabad; Lahore; Karachi

Salary:

Not provided

10Pearls

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science or a related field is preferred
3+ years of experience in Application Support or a similar role
Strong expertise in troubleshooting web applications and REST APIs
Hands-on experience with SQL queries and stored procedures
Good knowledge of Java and Spring technologies for API troubleshooting
Familiarity with JavaScript, HTML, CSS, and XML
Experience with MySQL and Oracle databases
Strong understanding of Unix and Perl scripting
Experience working with Jira or similar ticketing systems
Hands-on experience with monitoring tools and metrics reporting

Job Responsibility

Monitor support tickets and proactively manage potential SLA breaches
Troubleshoot and resolve production issues for web applications and APIs
Perform small-scale fixes, maintenance tasks, and testing efforts
Implement production changes and support deployment activities
Manage environments, configuration changes, and data fixes
Write automation and monitoring scripts for applications and services
Monitor applications for outages, incidents, and performance issues
Ensure SLA compliance for incident response and resolution timelines
Coordinate with internal teams and stakeholders for issue resolution
Maintain and update technical documentation and knowledge bases

Fulltime

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Data Client Support Analyst

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