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The Data Centre Tech Lead / Site Lead-Planner is a pivotal role in delivering Telecoms Cabling Infrastructure Support Services and Data Centre Operations for Onnec Group clients. This role combines technical leadership with planning, quality assurance, and project coordination responsibilities, ensuring seamless service delivery across all client data centre and campus sites.
Job Responsibility:
Plan, allocate, and manage the daily workload for on-site teams
Ensure all IMACs and BAU activities are delivered efficiently and to client standards
Supplement engineer resources as required
Produce and manage weekly shift rotas
Mentor and support team members
Attend and contribute to client and project meetings
Liaise with Project Managers, Service Managers, and client stakeholders
Provide DC project support capability
Review and sign off job packs
Oversee and maintain documentation
Conduct regular quality assurance (QA) checks and participate in audits
Ensure compliance with all health & safety, quality, and security standards
Manage and track assets
Supervise and QA all cabling installs
Support incident management, change control, and escalation processes
Provide support for job pack reviews, QA, and documentation upkeep
Be flexible to cover shifts at any location
Act as a mediator between supplier management, client contacts, and third parties
Perform additional tasks as instructed by the client and/or Onnec Group Management
Requirements:
Relevant experience in data centre operations
Proven experience in team workload management and project support
ITIL knowledge and experience preferred
Core DC operations certification (e.g., CDCTP) required or preferred
Experience in planning IMACs, resource allocation, and shift management
Strong documentation, QA, and audit skills
Excellent communication and client liaison abilities
Flexibility to cover all shifts and locations as required