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The Data Centre Team Leader is a key position in managing and providing support for our Client’s Data Centre cabling infrastructure, its server and network hardware environment and physical security controls. Reporting to the Local Data Centre Manager, the Data Centre Team Leader will be site based and be responsible for the delivery of Moves, Adds and Changes (MAC) work and Business As Usual (BAU) works at a client Data Centre (In certain circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management for the wider DC Ops staff in conjunction with the peer team lead. The Data Centre Team Leader assists with the planning and smooth implementation of the day-to-day activities for all DC Ops engineering works. Working with the client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting.
Job Responsibility
Device provisioning and change execution
Decommissions & disposals
Break/ fix & monitoring
Records and reporting
Third party chaperone
Requirements
Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems
Expert understanding of complex change management and service delivery processes
Ability to mentor and train new starters on all systems, processes, and procedures
Ability to approve / sign off training modules
Ability to lead / supervise shift activities
Ability to lead / supervise special projects from design through to handover
Experienced Service Delivery professional
Support in a large-scale and diverse environment of incident management, escalation procedures and project delivery disciplines
Supervisory of people and management skills
Experience of managing 3rd parties and 3rd party delivered services
Satisfactory Skills Matrix score
Be an ambassador for Onnec Group Managed Services
COMPTIA Server+
COMPTIA Network+
Nice to have
Previous training / qualifications within Information Technology field
BICSI Technician Training
Certified Data Centre Technician Professional (CDCTP®)
Cisco Certified Network Associate – Data Center (CCNA DCICN DCICT)
Certified Data Centre Management Professional (CDCMP®)
Information Technology Infrastructure Library – Foundation & Expert (ITIL®)