Data Centre Services Manager Job at Vodafone (Dublin)

Job Description

The Data Centre Services Manager is responsible for all datacentre customer and supplier coordination with Vodafone teams. This extends across all functional areas required to maintain great customer experience as well as the efficient coordination of datacentre related internal activities e.g. Finance, Supply Chain, Invoice and Payments, Account Management, Corporate Security, Strategy, Datacentre Regulatory and Sustainability compliance etc.

Job Responsibility

Manage and coordinate all multi-party communications to ensure clarity across all DC related activities, including but not limited to group operational teams, third party contractors, partners, security, engineering, local Vodafone teams
Understand the contract landscape & manage supplier contracts in life
Provide a central point of contact for areas of the business, key customer stakeholders and third-party providers
Manage customer expectations at all times whilst also managing all relevant vendors & stakeholders, both within Vodafone (local and Group) and partners/3rd parties
Ensure that solutions/upgrades/installations are coordinated and communicated effectively to all relevant parties
Ensure that all third parties and suppliers adhere to their contractual obligations
Setup of regular datacentre review meeting across all datacentre service providers to ensure clear lines of communication across all datacentre activities and responsibilities including (but not limited to) SLA reporting, compliance and certification, project reporting, cost control, incident management, routine and unplanned maintenance schedules etc
Provide Datacentre expertise to internal teams including but not limited to Sales, Solution Design, Engineering, Technology, Support, Supply Chain, Finance, Operations & IT etc
Map out and understand the vendors, the costs and the contracts that make up the estate
Ensure that all supplier requests for quotes and POs are valid from a technical, contractual and market value perspective
Gain approval from finance teams and raise POs as appropriate
Manage Datacentre related monthly PO’s and goods receipting
Help coordinate customer-facing projects and programmes whilst managing cross-functional teams from across the business including but not limited to Sales, Solution Design, Engineering, Technology, Support, Finance & IT etc
Provide key inputs into Vodafone’s multi-datacentre strategy
Present Mid and Long-term Data centre Strategy to senior business management
Work closely with the account team and the customer to understand their stated and underlying business needs to ensure that the Vodafone bid meets these requirements, and the value proposition is fully understood

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Relevant certifications such as Certified Data Center Professional (CDCP), Certified Data Centre Management Professional (CDCMP), or Data Center Design Consultant (DCDC)
Experience in datacenter operations or administration, often several years
Strong leadership and project management skills to oversee and manage datacenter staff and projects
Knowledge of industry best practices and regulations related to datacenter management, such as ISO, PCI, HIPAA, and GDPR
Continuous learning through workshops, seminars, and vendor-specific training

What we offer

Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

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