CrawlJobs Logo

Data Centre Service Delivery Field Support Engineer (L2)

nttdata.com Logo

NTT DATA

Location Icon

Location:
Malaysia , Petaling Jaya

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Data Center Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The Data Center Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Job Responsibility:

  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Provides second line remote and onsite technical support to clients
  • Provides second line field engineering services to clients
  • Reports and escalates issues to 3rd party vendors if necessary
  • Follows the required handover procedures for shift changes to ensure service continuity

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
  • Moderate level of experience in building, deploying and supporting data center networking infrastructure
  • Intermediate knowledge of data center network equipment like Nexus and MDS series switching and integration into server and storage technologies
  • Good communicate skills, both verbal and written
  • Ability to plan activities and projects well in advance and take into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Data Centre Service Delivery Field Support Engineer (L2)

Cross Technology Service Delivery Field Support Engineer (L2)

Join a leading technology firm as a Cross Technology Service Delivery Field Supp...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTApp etc.
  • Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.
  • Collaboration certifications such as - Valid CCNP Collaboration Certification required
  • Microsoft Voice certification (MS700 & MS720) advantageous
  • Valid Webex Calling & Webex Contact Centre certification
  • Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Moderate level experience in technical support to clients
  • Moderate level experience in diagnosis and troubleshooting
  • Moderate level experience providing remote support in Collaboration technologies
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
  • Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
  • Valid CCNA Certification required
  • Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Collaboration technologies
  • Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.)
  • Entry level understanding of Network routing and switching
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer (L1)

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communication skills, both verbal and written
  • Ability to plan activities and projects well in advance
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC)
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right

Cross Technology Service Delivery Field Support Engineer

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry le...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
  • Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
  • Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
  • Valid CCNA Certification required
  • Entry level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony
  • Entry level experience in technical support to clients
  • Entry level experience in diagnosis and troubleshooting
  • Entry level experience providing remote support in Collaboration technologies
  • Entry level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.)
  • Entry level understanding of Network routing and switching
Job Responsibility
Job Responsibility
  • Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
  • Ensures that any software that is part of the solution is installed and configured according to client requirements
  • Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
  • Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
  • Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles
  • Responds to and diagnoses all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
  • Ensures incidents are updated with progress and resolution details in a timely manner using the required platform
  • Ensures the efficient and comprehensive resolution of incidents and requests
  • Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes
  • Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 22, 2026
Flip Icon
Requirements
Requirements
  • communication
  • teaching assistant experience
  • passionate
  • positive
  • flexible
  • hold two work references
  • UK work eligibility
Job Responsibility
Job Responsibility
  • providing crucial support to the class teacher
  • working with a child one-on-one or in small groups
  • preparing the classroom and aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Compliance Assistance: Support for DBS on the update service or help to obtain one
  • career
  • work-life
  • Fulltime
Read More
Arrow Right
New

Primary Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 21, 2026
Flip Icon
Requirements
Requirements
  • Non Teaching
  • communication
  • teaching assistant experience
Job Responsibility
Job Responsibility
  • Providing crucial support to the class teacher
  • Working with a child one-on-one or in small groups
  • Preparing the classroom
  • Aiding in the learning process
What we offer
What we offer
  • Convenient Mobility: Ideal for drivers due to diverse school locations
  • Versatile Exposure: Work across various schools for diverse experiences
  • Weekly Pay: Enjoy hassle-free weekly payments with fantastic daily rates
  • Effortless Hours: Submit your hours seamlessly through our time sheet app
  • Rewards Await: Earn £300 through our Refer a Friend scheme
  • Dedicated Support: Benefit from a consultant deeply connected with supported schools
  • Personalised On boarding: Receive tailored assistance for compliance
  • Essential Traits: Be passionate, positive, flexible, and hold two work references
  • Compliance Assistance: Support for DBS on the update service or help to obtain one, and UK work eligibility
  • Fulltime
Read More
Arrow Right
New

Long term supply teacher

Transform lives through education as a caring and dedicated teacher, making a la...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • QTS/PGCE qualification required
  • comprehensive working history and two recent working references
  • DBS on the update service or readiness to obtain one
  • eligibility to work in the UK
  • passion and positivity for teaching
  • good communication skills
  • key stage 1 experience
Job Responsibility
Job Responsibility
  • Full teaching responsibilities within your placement
  • marking, planning, and teaching throughout extended periods
  • payment to scale for placements surpassing 6 weeks
  • full-time availability dedicated to teaching
What we offer
What we offer
  • Refer a friend bonus scheme
  • weekly pay with competitive daily rates
  • simple hour submissions through user-friendly app
  • £300 Refer a Friend bonus
  • dedicated consultant
  • personalised assistance for compliance and seamless onboarding
  • career
  • work-life
  • Fulltime
Read More
Arrow Right
New

Supply Sen Teaching Assistant

Are you passionate about shaping young minds? As a Teaching Assistant in primary...
Location
Location
United Kingdom , Caterham
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
May 21, 2026
Flip Icon
Requirements
Requirements
  • Non Teaching
  • 121 teaching experience
  • communication
  • SEN experience
  • teaching assistant experience
What we offer
What we offer
  • Career
  • Work-Life balance
  • Refer a friend bonus scheme
  • Dedicated support
  • Personalised onboarding
  • Compliance assistance
  • Fulltime
Read More
Arrow Right