Data Centre Remote Technical Support Engineer Job at NTT DATA (Bangalore)

Data Center Remote Technical Support Engineer

The Data Center Remote Technical Support Engineer (L3) role at NTT DATA involves...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as (but not limited to) Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP
Expertise in at least two Data Center technologies
Seasoned experience of 5 to 7 years in relevant technology
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Centre technologies
Working knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Data Centre Remote Hands Engineer

The Data Centre Remote Hands Engineer is an entry-level position focused on prov...

Location

United States of America , Remote

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology or Computing
Associate-level certification in Data Centre technologies
Entry-level experience in networking, troubleshooting, and remote support
Strong communication skills
Ability to work under pressure

Job Responsibility

Providing remote technical support to clients

Lead Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience
Proven experience in designing and managing large service Provider networks
Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
Strong Junos skills and understanding of product architectures
Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills
The ability to work independently and to function in a team environment
Strong customer interface and presentation skills
Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer
Effective written communications as the status of Design projects and network problems must be regularly communicated

Job Responsibility

Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment
Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network
Acts as a customer technical liaison for Juniper Networks support and development teams
Testing product features and functionality to provide solution post implementation to meet design requirement
Providing deployment guidance to ensure that implementations are consistent with design specifications
Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
Evaluating technical specifications for interoperability

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Engineer

The Field Engineer (Networking) role involves providing first-line technical sup...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High school diploma
Proactive in problem identification and incident management
Experience in installation and testing of cabling (fibre and copper) at customer data centre sites
Experience attending fault calls on network devices at customer sites
Ability to fulfil an admin role as part of a rota for dispatching engineers and parts
Ability to ensure assigned infrastructure is configured, installed, tested and operational
Ability to install and configure software according to client requirements
Ability to proactively identify and log problems and errors
Ability to liaise with stakeholders to expedite diagnosis and identify resolutions
Ability to investigate first line support calls and identify root causes

Job Responsibility

Provide first-line remote and/or onsite technical support and field engineering service
Proactively identify and resolve technical incidents and problems
Restore service to clients by managing incidents
Ensure zero missed Service Level Agreement (SLA) conditions
Manage standard and low complexity incidents
Conduct routine, repetitive tasks
Installation and testing cabling between devices at customer data centre sites
Attending fault calls on network devices at customer sites
Fulfil the admin role to receive dispatch requests and carry out in-country dispatching
Ensure assigned infrastructure is configured, installed, tested and operational

What we offer

Tailored benefits supporting physical, emotional, and financial wellbeing
Continuous growth and development opportunities
Flexible work options
Inclusive work environment
Range of Inclusion Networks (Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, Parent Network)
Equal opportunities employer
Disability Confident Committed Employer
Guaranteed interview for applicants with a disability who meet minimum requirements

Fulltime

New

Data Centre Smart Hands Engineer

The Data Center Smart Hands Engineer is a seasoned engineering role, operating i...

Location

United States of America , Chandler

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc
Expertise in at least two Data Centre technologies
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience of 5 to 7 years in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...

Location

United States of America , Ashburn

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
Expertise in at least two Data Centre technologies
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience of 3 to 5 years in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...

Location

Canada , Toronto

Salary:

25.00 - 43.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
Expertise in at least two Data Centre technologies
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience of 5 to 7 years in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Network Support Lead

We are seeking a Network Support Lead responsible for ensuring the availability,...

Location

India , Chennai

Salary:

Not provided

Inspirisys Solutions Limited

Expiration Date

Until further notice

Requirements

Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management
Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar
Proven experience in incident management, escalation handling, and operational leadership
Solid understanding of ITIL processes and service management frameworks
Excellent communication, coordination, and stakeholder management skills
Strong analytical, troubleshooting, and problem-solving abilities

Job Responsibility

Lead day-to-day network operations and support across LAN, WLAN, WAN, Data Centre, DR, and cloud environments
Act as the primary escalation point for critical and complex network incidents and outages
Provide hands-on troubleshooting and support for routers, L2/L3 switches, firewalls, wireless controllers, and load balancers
Monitor network performance and availability using network monitoring and management tools, ensuring proactive issue detection and resolution
Support and optimize routing and switching technologies, including BGP, OSPF, MPLS-VPN, DHCP, and DNS
Manage firewalls, VPNs, and remote access connectivity to ensure secure and reliable access
Ensure incident, problem, change, and service request management in compliance with ITIL/ITSM processes and SLAs
Perform network maintenance activities, including firmware upgrades, patching, and configuration changes across Data Centres
Coordinate with ISPs, OEMs, and vendors for fault resolution, circuit management, and critical technical support
Support Data Centre and Disaster Recovery (DC/DR) network operations, including failover and recovery activities

Fulltime

Data Centre Remote Technical Support Engineer

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Data Centre Remote Technical Support Engineer