Data Centre Remote Hands Engineer Job at NTT DATA (Remote)

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...

Location

United States of America , Ashburn

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
Expertise in at least two Data Centre technologies
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience of 3 to 5 years in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Data Centre Smart Hands Engineer

The Data Center Remote Field Service Engineer is a seasoned engineering role, op...

Location

Canada , Toronto

Salary:

25.00 - 43.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Professional level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNP (DC), ONTAPP etc.
Expertise in at least two Data Centre technologies
Seasoned experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience providing remote support in Data Center technologies
Seasoned experience of 5 to 7 years in relevant technology
Seasoned knowledge of technical documentation
Seasoned knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follow up until incident is resolved
Provides service recovery, following resolution of incidents

Fulltime

Shift Remote Hands Engineer

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Johor Bahru

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Minimum Diploma/Degree in IT related field and with 3 years working experience
At least 1 year of Data Center experience either in remote hands, NOC environment and familiar with data centre operations
Must have experience in interacting with customers verbally and via written communication
Must be analytical
Good communication (both verbal and written English) skills are a must
Must have positive attitude and willing to learn
Must be physically fit
Candidate must be willing to work on 12-hrs rotating shift

Job Responsibility

Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
Provide support to clients / users over phone or via email
Perform power verification and break-fix. e.g. Change Hard disk, RAM etc
Installing of new racks and mounting of equipment onto racks
Perform cable patching (copper and fibre cables and site surveys)
Plan and execute cabling, cross connects including testing and labelling
Perform Security CCTV monitoring and tape change based on tape rotation schedule
Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
Work with vendor to resolve technical issues or supply and install of equipment or cabling
Liaison with customers to provide them with activity updates

Fulltime

Data Centre Engineer

We are seeking a skilled Data Centre Engineer to support operations at a critica...

Location

Norway , Narvik

Salary:

1500.00 EUR / Month

Global Technology Solutions Ltd.

Expiration Date

Until further notice

Requirements

2–4+ years of experience in a data centre, NOC, or infrastructure support environment
Proven ability to rack/stack equipment, manage cabling standards, and handle hardware in a safe, methodical manner
Familiarity with server architectures (HP, Dell, Lenovo or similar) and network devices (Cisco, Juniper, Arista)
Strong understanding of power distribution (PDUs, UPS) and cooling concepts
Ability to read and interpret technical documentation and site schematics
Comfortable working independently or with limited supervision
Good communication skills in English (written and verbal)
Valid right to work in Norway OR eligibility to obtain a work permit

Job Responsibility

Provide day-to-day onsite support within the data centre, ensuring stable operation of all hardware and environmental systems
Install, rack, stack, cable, and configure server and network hardware
Perform diagnostic checks and hands-on troubleshooting for servers, switches, storage, and related equipment
Monitor data centre environmental conditions (power, cooling, alarms) and escalate issues as required
Conduct routine inspections, preventive maintenance, and asset inventory updates
Support remote engineering teams by acting as hands, eyes, and ears onsite
Maintain accurate documentation, including change logs, incident reports, and hardware tracking
Comply with strict health & safety procedures and site access requirements

What we offer

Opportunity to work in a highly secure, enterprise-grade environment
Exposure to global data centre standards and operations
Supportive team with clear processes and stable workload

Data Centre Engineer

We’re seeking a dependable Data Centre Support Engineer to support a broad clien...

Location

United Kingdom , Hampshire

Salary:

Not provided

DataCareers

Expiration Date

Until further notice

Requirements

Current and valid SC and NPPV3 clearance
Experience in a similar data centre or hands-on infrastructure support role, including hardware installation, cabling and basic fault resolution
Ability to follow procedures accurately, maintain detailed records and work confidently within ISO-aligned and ITIL-based processes
Strong communication skills for liaising with clients, third-party providers and internal teams
A calm, methodical approach under pressure, particularly when responding to incidents or out-of-hours activity
Well-organised, self-motivated and capable of working independently within secure, high-integrity environments
Full UK driving licence and access to your own vehicle

Job Responsibility

Install, patch and decommission server, network and storage hardware, ensuring accurate documentation and ticket updates
Carry out copper and fibre cabling tasks and support fault diagnosis and resolution
Complete routine operational checks across network, firewall and system alerts
Perform remote-hands duties, including component swaps, testing and power cycling
Host and escort client visitors, providing a professional and controlled access experience
Maintain adherence to ISO and ITIL standards and uphold data centre housekeeping

Fulltime

Data Centre Engineer

We’re seeking a dependable Data Centre Support Engineer to support a broad clien...

Location

United Kingdom , Corsham

Salary:

Not provided

DataCareers

Expiration Date

Until further notice

Requirements

Current and valid SC and NPPV3 clearance
Experience in a similar data centre or hands-on infrastructure support role, including hardware installation, cabling and basic fault resolution
Ability to follow procedures accurately, maintain detailed records and work confidently within ISO-aligned and ITIL-based processes
Strong communication skills for liaising with clients, third-party providers and internal teams
A calm, methodical approach under pressure, particularly when responding to incidents or out-of-hours activity
Well-organised, self-motivated and capable of working independently within secure, high-integrity environments
Full UK driving licence and access to your own vehicle

Job Responsibility

Install, patch and decommission server, network and storage hardware, ensuring accurate documentation and ticket updates
Carry out copper and fibre cabling tasks and support fault diagnosis and resolution
Complete routine operational checks across network, firewall and system alerts
Perform remote-hands duties, including component swaps, testing and power cycling
Host and escort client visitors, providing a professional and controlled access experience
Maintain adherence to ISO and ITIL standards and uphold data centre housekeeping
Participation in a 24/7/365 on-call rota for out-of-hours activities

Fulltime

Data Centre Engineer

We’re seeking a dependable Data Centre Support Engineer to support a broad clien...

Location

United Kingdom , Farnborough

Salary:

Not provided

DataCareers

Expiration Date

Until further notice

Requirements

Current and valid SC and NPPV3 clearance
Experience in a similar data centre or hands-on infrastructure support role, including hardware installation, cabling and basic fault resolution
Ability to follow procedures accurately, maintain detailed records and work confidently within ISO-aligned and ITIL-based processes
Strong communication skills for liaising with clients, third-party providers and internal teams
A calm, methodical approach under pressure, particularly when responding to incidents or out-of-hours activity
Well-organised, self-motivated and capable of working independently within secure, high-integrity environments
Full UK driving licence and access to your own vehicle

Job Responsibility

Install, patch and decommission server, network and storage hardware, ensuring accurate documentation and ticket updates
Carry out copper and fibre cabling tasks and support fault diagnosis and resolution
Complete routine operational checks across network, firewall and system alerts
Perform remote-hands duties, including component swaps, testing and power cycling
Host and escort client visitors, providing a professional and controlled access experience
Maintain adherence to ISO and ITIL standards and uphold data centre housekeeping

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

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Data Centre Remote Hands Engineer

Job Description

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