This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join us at Barclays as a Data Centre Operator, where you’ll play a key role monitoring and maintaining the bank’s critical technology infrastructure, utilising expertise, control knowledge and leadership skills to safeguard sensitive data, mitigate operational risks and support the banks technology systems.
Job Responsibility:
Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency
Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
Requirements:
Good understanding of hardware platforms and IT infrastructure, including Storage and SAN components, Unix and Wintel computing platforms, and networking systems
Experience in troubleshooting and repairing server-level hardware issues
Familiarity with change and incident-related processes in technical support function
Excellent communication skills, with the ability to collaborate effectively across teams
Nice to have:
Certifications such as ITIL Foundation, CompTIA Server+, or other relevant qualifications
Previous experience in a 24x7 shift operation and working within data centre environments
Additional experience in troubleshooting hardware and cabling issues, and supporting software tools in similar infrastructure support roles
What we offer:
Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Wellness rooms, gyms and mental health support
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms