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Data Centre Operations Technician

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Barclays

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Location:
United Kingdom , Northolt

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Join us as a Data Centre Operations Technician and contribute to the smooth operation of our mission-critical infrastructure. This role involves supporting the day-to-day performance, maintenance, and troubleshooting of data centre hardware and systems. Working in a 24x7 shift based environment, the technician will engage with a wide range of technologies and platforms to ensure optimal uptime and reliability across our IT estate.

Job Responsibility:

  • Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
  • Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
  • Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
  • Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
  • Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
  • Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
  • Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur

Requirements:

  • Good understanding of multiple hardware platforms and IT infrastructure
  • Familiarity with Storage and SAN components, Unix and Wintel computing platforms
  • Experience with networking systems and emerging technologies in distributed systems and data centre infrastructure
  • Familiarity with AI co-pilot tools and automation frameworks that can streamline repetitive tasks and optimise day-to-day operations

Nice to have:

  • Experience troubleshooting and repairing server-level hardware issues
  • Understanding of change and incident-related processes in technical support functions
  • Exposure to supporting software tools in similar environments, along with relevant certifications such as CompTIA Server+ and experience in 24x7 shift operations
What we offer:
  • Competitive holiday allowance
  • Life assurance
  • Private medical care
  • Pension contribution

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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