Data Centre Operations Specialist

• Operate and monitor data centre activities on a 24/7 shift basis, ensuring smooth execution of Data Warehouse and Billing cycles
• Maintain quality standards for all processes and trigger improvements where necessary
• Report data centre performance and activities as Level 1 support
• Handle service quality escalations and coordinate with Level 2 support teams
• Ensure the knowledge base is updated and cascade information to team members
• Develop lessons learned and contribute to service delivery enhancements

• B.Sc. in Computer or Communication Engineering or Computer Science is a plus (not mandatory)
• 1–3 years of IT experience, preferably in technical support
• Excellent written and spoken English
• Intermediate knowledge of operating systems (Linux and Windows)
• Strong troubleshooting skills and familiarity with Microsoft, Unix/Linux systems
• Shell scripting knowledge and ITIL certification are advantageous
• Experience with analytics and reporting tools
• Ability to identify patterns and correlations between system messages and customer data

Shell scripting knowledge and ITIL certification are advantageous

• Opportunity to work in a dynamic, global organisation with cutting-edge technology
• Exposure to critical data centre operations and continuous learning
• Collaborative work environment with career growth prospects
• Be part of a team driving innovation and operational excellence