Data Centre Operations Specialist Job at Vodafone (Giza)

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...

Location

Mexico , Ciudad de México

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience on Contact Centre: Quality Assurance supervisor or similar
1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
Experience conducting calibration sessions with leadership and training teams is highly desirable
Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps

Job Responsibility

Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
Identify and report systemic operational or process issues that impact customer experience or agent performance

Fulltime

Design Manager

The Design Manager plays a critical role in driving the successful delivery of a...

Location

Australia

Salary:

Not provided

Hickory

Expiration Date

Until further notice

Requirements

Bachelor degree in Construction Management, Engineering, Architecture, Project Management, or equivalent
Minimum 5 years’ experience in Design Management, preferably with exposure to data centres, mission-critical infrastructure, large-scale MEP-intensive projects, or commercial buildings with complex services
Demonstrated leadership and the ability to coordinate multidisciplinary design teams
Strong understanding of regulatory compliance, technical standards, services integration, and specialist data centre requirements
Experience managing design budgets, services-heavy scopes, and long-lead equipment risk
Proven ability to incorporate innovative design concepts and leverage BIM/digital engineering tools to enhance design coordination, accuracy, and delivery

Job Responsibility

Manage the full design lifecycle for data centre projects, from pre-planning through construction, ensuring all design solutions meet project goals, client technical briefs, and mission-critical performance standards
Provide expert guidance on data centre-specific design implications, including electrical and mechanical capacity, equipment layouts, thermal performance, and integration with structural and architectural systems
Assess build feasibility with a focus on constrained environments, complex services coordination, equipment clearances, modularisation, and prefabrication opportunities
Offer recommendations on value management and cost optimisation while maintaining resilience, reliability, and Tier-level requirements
Ensure consistent adoption of Hickory’s design methodologies across data centre projects, incorporating lessons learned and continuous improvement
Develop and maintain a Data Centre Design Management Plan, tailored to project scale, MEP complexity, and client specification
Lead communication with consultants, services engineers, specialist vendors, and client-side technical teams, ensuring timely response to design queries
Facilitate design and technical workshops, including MEP coordination, constructability reviews, commissioning planning, and integration meetings with operational stakeholders
Prepare and lead design meetings, issuing agendas, documentation packs, and clear action tracking
Integrate Hickory’s design processes and the Hickory Way® into all project documentation and consultant outputs

What we offer

Work-Life Balance: Enjoy a balanced work-life schedule with a standard 5-day work week
Novated Leases: Take advantage of novated leasing options to maximize your salary and enjoy tax savings on vehicle expenses
Family-Friendly Policies: Receive paid parental leave to support your family needs
Employee Wellbeing: Access our Employee Assistance Program (EAP) for valuable support and resources
Travel Perks: Benefit from discounted hotel rates
Expert In-House Team: Collaborate with our dedicated structures and facades team

Electrical Engineering Project Manager

We are seeking an Electrical Engineering Project Manager to oversee the overall ...

Location

Norway

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Extensive experience and knowledge in fibre network installations
PMP Certified or Equivalent: Project Management Professional (PMP) certification or equivalent is required
An Electrical degree, or a related field, is preferred. However, many years of trade experience will also be considered
Certified Data Centre Project Manager (CDCPM) or equivalent proven experience in data centres is desirable
Significant international experience
Minimum 5 years of experience in a similar role
Leadership and people management skills
Experience in management within the Construction and M&E environment
Sector and industry knowledge within the Data Centre and associated services environment
Proficiency in IT skills, including Microsoft suite (Word, Excel, MS Project, and PowerPoint)

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
Support the Senior Management and central H&S team by delivering clear and consistent communications
Deliver projects in line with ISO and business processes in aid to provide customers with a consistent delivery experience
Participate in bid activities that support the sales and proposal team and processes. To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency and profitability in the delivery phase of the project. Review the project scope of work, including installation methods, to ensure the precise provision of the customer’s requirements
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Engagement with the commercial tea, ensuring Sub-contractor contracts and performance are implemented. Management/contracts management across the full operations
Working wwith the projectcommercial lead, identify and manage project risks and opportunities, ensuring that these are commercially mitigated or enhanced to provide a clear and up-to-date risk position
Lead the team to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key sub-contractor organisations
Provide leadership for the project delivery team within the area of control, through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise the performance of the team

What we offer

Accommodation & Visa support provided for eligible candidates

HR Project Delivery Specialist

Deliver HR projects across HR Operations and broader HR functions to improve eff...

Location

United Kingdom , Addlestone

Salary:

58.00 - 60.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a Shared Service Centre environment
Strong knowledge of project management tools and methodologies
Proven record in continuous improvement initiatives (technology and process)
Proficient in KPIs, HR metrics, and data analysis
In-depth HR process and transaction experience
Familiarity with HRIS systems and related HR technologies

Job Responsibility

Deliver HR projects across HR Operations and broader HR functions to improve efficiency, reduce costs, and support business goals
Provide expert project management for complex HR programs or change initiatives
Part of a central project management pool supporting HR Operations, HRBPs, and CoEs
Manage and deliver multiple HR projects effectively across HR Operations and broader HR
Ensure strong project governance, including reporting for senior leadership and boards
Lead HR project communications using consistent communication plans and tools
Define selection criteria for projects receiving PMO support
Design and maintain project dashboards tracking delivery and benefits
Create business readiness and acceptance criteria
Provide planning and expertise for global HR strategic projects

Fulltime

Mechanical Project Manager

We are seeking a Project Manager to control the overall operational delivery of ...

Location

Norway

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Leadership and people management
Management within the Construction and M&E environment to oversee complex infrastructure installations, ensuring compliance with international standards and project specifications
Strong technical expertise in HVAC systems, chilled water, CRAH/CRAC management and mechanical plant operations
Proficiency in BIM co-ordination and clash detection during mechanical system design and implementation
Commissioning experience in mission-critical facilities (eg data centres, pharmaceutical plants)
Familiarity with regional building codes, labour laws, and safety standards
Sector and industry knowledge within the Data Centre and associated services environment
Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field
Must hold and maintain the necessary accreditations and certifications relevant to the level of this role, sector, region and industry
IT word skills, Excel, MS Project and PowerPoint presentation

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
Support the Senior Management and central H&S team by delivering clear and consistent communications
Deliver projects in line with ISO and business processes in aid to provide customers with a consistent delivery experience
Participate in bid activities that support the sales and proposal team and processes. To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency and profitability in the delivery phase of the project. Review the project scope of work, including installation methods, to ensure the precise provision of the customer’s requirements
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Engagement with the commercial tea, ensuring Sub-contractor contracts and performance are implemented. Management/contracts management across the full operations
Working with the project commercial lead, identify and manage project risks and opportunities, ensuring that these are commercially mitigated or enhanced to provide a clear and up-to-date risk position
Lead the team to effectively manage the appointed specialist Sub-Contractors and ensure the work is being carried out safely, to the specification and programme. Develop effective, sustainable relationships with key subcontractor organisations
Provide leadership for the project delivery team within the area of control, through clear provision of objectives, responsibilities, and accountabilities, managing performance accordingly. Offer guidance and feedback to maximise the performance of the team

What we offer

Accommodation & Visa support provided for eligible candidates

Senior Projects Manager – Connectivity

We are seeking a Senior Project Manager who will serve as a senior manager and o...

Location

Indonesia , Batam

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Degree in Engineering, Business Studies or a related field (preferred)
Leadership and people management
Sector and industry knowledge within the Data Centre and associated services environment, especially in connectivity, white space, grey space and connectivity bias
Solid understanding of Health and Safety regulations with demonstrable experience implementing policies and procedures, ideally certified in this field
Strong commercial acumen and understanding of business financial principles, including profit and loss and costings
Detailed knowledge and understanding of a data centre commissioning process with relevant Scripts, from L1 to L6
Strong background in electrical and mechanical systems
Strong stakeholder management and the ability to build and maintain excellent client/customer relations
Experience managing large-scale infrastructure projects in international settings
Excellent time management and ability to work under pressure, managing and driving schedules

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance
Senior representative managing a key customer account
Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
Senior Management responsibilities associated with Human Resources (HR) processes and people management
Deliver projects in line with ISO and business processes
Own or participate in bid activities that support sales, the proposal team, and processes
To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Proactively engage with the commercial team, ensuring Sub-contractor contracts and performance are implemented

Projects Director

Datalec Precision Installations (DPI) is a leading provider of data centre desig...

Location

Singapore; Indonesia

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

PMP certified or equivalent
Minimum of 5 years of proven experience in a similar role
Deep expertise in electrical and mechanical systems
Demonstrable experience within the data centre industry, ideally within both white and grey space and connectivity biased
Degree in Engineering, Business Studies or a related field preferred
Strong commercial acumen and understanding of business financial principles
Proven Leadership capability and people management skills
Strong stakeholder management and the ability to build and maintain excellent client/customer relations
Excellent time management and ability to work under pressure
Sector and industry knowledge within the Data Centre and associated services environment

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance
Senior representative managing key customer accounts
Establish and maintain customer teams to provide the service needed to maximise account growth and profitable performance
Senior Management responsibilities associated with Human Resources (HR) processes and people management
Ensure all projects are delivered in adherence with all ISO requirements and business systems
Working with the senior team provides ownership of client relations and participation in bid activities
To ensure that professional, profitable, and successful bids are delivered
Manage pre-commencement activities in line with the business project delivery process
Supply chain engagement, maintaining relations and understanding escalation structure
Proactively engage with the commercial team, ensuring Sub-contractor contracts and performance are implemented

Senior Project Manager

Senior Manager and Owner of customer account(s) providing a single point of cont...

Location

Germany , Frankfurt

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Leadership and people management
Sector and industry knowledge within the Data Centre and associated services environment, MEP experience preferred
IT skills in Word, Excel and PowerPoint presentation
Financial awareness of profit and loss and commercial costing
Must have the necessary accreditation and certifications relevant to the level of this role, e.g APM, PRINCE2, PMP
You must maintain and attend to he necessary qualifications
SMST & CSCS
To have completed the relevant levels of qualification that are relevant to the sector and the industry

Job Responsibility

Demonstrate strong Health and Safety leadership and compliance throughout all activities relating to the project on which you are working
Senior representative managing a key customer account, ensuring service levels are maintained whilst team structure and budgets are managed with the constraints of the account
Establish a team structure to provide the customer service needed to maximise account growth and profitable performance
Senior Management responsibilities associated with Human Resources (HR) processes and people management
Deliver projects in line with ISO and business processes in aid to provide customers a consistent delivery experience
Own or participate in bid activities that support sales, the proposal team, and processes
To ensure that professional, profitable, and successful bids are delivered, meeting customer expectations
Manage pre-commencement activities in line with the business project delivery process. To maximise opportunities, efficiency, and profitability in the delivery phase of the project
Supply chain engagement, maintaining relations and understanding escalation structure and processes to overcome barriers to resolve disputes or issues
Proactively engage with the commercial team, ensuring subcontractor contracts and performance are implemented. Management/contracts management across the full operations

Data Centre Operations Specialist

Vodafone

Location:
Egypt , Giza

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 21, 2026

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