Data Centre Operations Service Manager Job at 360 Resourcing Solutions (London)

Data Centre Operations Service Manager

ONNEC Group are a leading independent technology partner and global integrator, ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

Data Centre Operations Service Manager

The Service Delivery Manager ensures all client contractual obligations are met ...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Educated to Level 3 (Further Education) or equivalent
Demonstrable experience in staff leadership and people management
Proven experience working in a Data Centre environment
Management experience within a service delivery environment
Strong people management, leadership, and team development capability
Proven ability to motivate, manage, and develop teams
Excellent written and verbal communication skills
Strong organisational and time management skills
able to manage high workloads and work under pressure
Proactive, innovative, and solution‑focused management style

Job Responsibility

Team Management: Focus and motivate the Services and Technical teams on the necessary attributes for successful delivery of all Onnec's supported services for our client
Technical/Support Services Coverage: Ensure correct structure and personnel are in place to deliver Onnec's contracted Services and projects
Service Delivery: Overall responsibility for ensuring high quality product and service delivery is maintained including compliance to all contracted and non-contracted service level agreement targets and service quality across all support requirements
Accreditations: Proactive management of all technical accreditations as required of the service discipline and to better serve our clients
Financial Management: Ensure that divisional profitability is maximised. Formalise and manage operational expenditure as well as capital expenditure budgets within agreed commercial constraints. Reporting and providing analysis on a monthly basis
Strategy: Continually review product, service and delivery strategies within the support services environment. Contribute to overall Onnec strategic direction and growth planning as appropriate
Perform an active role in the pre-sales process providing direction and leadership throughout each life of each any engagement relative to the contracted account
Personnel Development: Recruit, budget for and plan development of individual team members, technically, commercially and personally. Ensuring a cohesive successor planning model is in place and kept current for all roles
Customer Satisfaction: Ensure that all Support Service staff are motivated in their roles to deliver maximum customer satisfaction and client feedback is sought and remedial actions are documented as part of a Continual Service Improvement Plan (CSIP)
Toolsets: Periodic and proactive assessing of the software and hardware tools that complement the development and delivery of Onnec's Technical and Support Services

Fulltime

Service Delivery Manager - Data Centre Operations

To oversee and ensure the effective delivery of Data Centre Operations and Resil...

Location

United Kingdom , Greater West London Area (Slough/Woking/London)

Salary:

48000.00 - 60000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience managing workload in Data Centres
Strong knowledge of ServiceNow, DCIM, and CMS platforms
Experience preparing and presenting data for service review and audit meetings
Excellent leadership, communication, and stakeholder management skills
Strong understanding of health & safety, quality assurance, and compliance
ITIL knowledge and relevant data centre qualifications preferred

Job Responsibility

Ensure all contracted services are delivered in line with the Transaction Agreement, SOW, and The Client's operational principles and standards
Oversee 24/7/365 service coverage for The Client's UK data centres and trading floors, including on-site and remote support
Manage the end-to-end lifecycle of service work orders in The Client's ServiceNow platform
Ensure compliance with SLAs, KPIs, and reporting requirements including monthly and quarterly reviews
Prepare and present data for Service Review Meetings
Maintain harmonious labour relations with stakeholders and union representatives
Manage Data Centre Technicians, Leads, and Supervisors ensuring adequate resource coverage
Produce weekly shift rotas and manage annual and sick leave
Chair weekly pipeline meetings and liaise with PMs and SMs for future projects
Ensure team training, certification, and compliance with The Client and statutory requirements

New

Service Delivery Manager - Data Centre / IT Infrastructure

We are seeking an experienced Service Delivery Manager – Data Centre / IT Infras...

Location

Malaysia , Johor Bahru

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

10+ years’ experience in IT infrastructure / data centre environments
5+ years’ experience in a Service Delivery / Operations Management role
Strong experience managing technical teams and service performance
Experience working within an ITIL environment
Proven ability to manage client relationships and SLAs
Strong reporting, analytical, and organisational skills

Job Responsibility

Act as the primary client interface for all operational and service delivery matters
Manage day-to-day service delivery across data centre and infrastructure environments
Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
Lead, motivate and manage on-site technical teams and supervisors
Produce and present monthly operational and financial reports
Monitor performance, identify improvements, and drive service optimisation
Ensure compliance with Health & Safety, Quality, and operational standards
Manage resource planning, staffing levels, and service coverage
Oversee third-party suppliers and subcontractors
Support continuous improvement of processes, documentation, and service delivery

Fulltime

Data Analyst / Data Centre Operations Analyst

We are seeking a detail-oriented Data Analyst to join a critical Data Centre ope...

Location

United Kingdom , Wakefield

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong analytical and reporting skills
Experience working within Data Centre, IT Infrastructure, Engineering, Facilities, or Operational environments
Excellent attention to detail and documentation skills
Ability to work with multiple stakeholders across technical and operational teams
Experience auditing assets, power, connectivity, or infrastructure environments would be highly advantageous
Strong communication and organisational skills

Job Responsibility

Supporting Data Centre Floor Management and Engineering teams with operational analysis and reporting
Managing and maintaining infrastructure data, documentation, and operational records
Conducting power and connectivity audits across multiple Data Halls
Tracing power connectivity from IT equipment through to local power distribution systems
Working closely with platform owners, network operations teams, and engineers to ensure service continuity during audit and assessment activities
Producing accurate documentation and progress reports for key stakeholders
Supporting infrastructure change activities and engineering projects
Providing weekly updates on audit progress and operational findings

What we offer

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

Fulltime

Data Centre Manager

Location

United Kingdom , Manchester

Salary:

46000.00 - 54000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organized, detailed-oriented and ability to work independently as well as part of a team
Prioritization skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Reporting & Administration
Submit regular reports, timesheets, and expenses within deadlines
Maintain accurate documentation in line with ONNEC and client processes
Track daily activities, task completion, incidents, and project status
Operations & Working Pattern
Support 24/7 data centre operations (BAU and project work)
Work flexible hours as required
Adhere to leave restrictions aligned with management coverage
Installations & Decommissioning
Install and remove racks, servers, and hardware equipment

What we offer

22 days holidays
+ overtime available

Fulltime

Senior Team Lead, IT Data Centre Operations

The Senior Team Lead, IT Data Centre Operations is a developing management role,...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned knowledge of voice and data networking principles as well as an excellent knowledge of the specific technologies used by clients, such as - Juniper and Cisco switches and routers, networking infrastructure technologies, WAN Technologies, and routing protocols.
Seasoned knowledge and understanding of the principles of service support as defined in the ITIL framework.
Good organizational and team leadership skills.
Highly focused on business outcomes.
Seasoned knowledge of enterprise ticketing systems.
Seasoned knowledge of Managed Services products within the IT field.
Seasoned knowledge of data center and collocation products and services.
Possess excellent written and verbal communication skills coupled with excellent interpersonal and customer service skills.
Ability to work well under pressure and deal with changing circumstances.
Flexible and adaptable to meet the team’s needs.

Job Responsibility

Supervises and provides technical guidance for 24/7 technical staff and develops training plans for NOC team and facilitates cross-training and peer mentoring.
Participates in and ensures approval of the development of policies, standards, and procedures for the NOC.
May operate as any lower-level NOC Technician
responsible for assuming the workload and shift requirements for team if required.
Oversees and monitors the performance of assigned computing systems through subordinates. Ensures systems are managed to client SLA requirements.
Manages and communicates incidents impacting SLAs and responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage.
Maintains, develops and improves reporting capabilities in the NOC. Makes regular reports to management on compliance with SLA objectives.
Performs routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes.
Develops and deploys communication and escalation plans designed to improve the efficiency and effectiveness of incident management.
Provides written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and client needs.

Fulltime

Technical Manager - Data Centre Projects

ONNEC Group are a leading independent technology partner and global integrator, ...

Location

United Kingdom , London

Salary:

70000.00 - 80000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Extensive experience delivering Telecommunications Infrastructure Cabling, ICT, or Security deployments in a management role
Proven experience delivering Hyperscale Data Centre projects
Strong project management expertise within IT and technical delivery environments
Demonstrated ability to manage multi-site design and delivery activities
Strong understanding of technical documentation (specifications, drawings, schematics)
Experience delivering services under formal sub-contracts
Proven ability to develop, review, and enhance project delivery documentation
Confident communicator with strong client presentation and stakeholder engagement skills
Experience leading or supporting pre-sales activities
Ability to absorb, manage, and deliver new services and applications

Job Responsibility

Supporting the Sales team with PQQs and Operational assistance where required
Provide operational support and experience into the Pre-Sales teams to improve our proposals and mitigate potential operational issues post award
Build, or assist in building, project schedules at tender stage
Thoroughly examine project issued specifications and drawings – during bid stage to highlight potential RFIs and post award to ensure project documents are accurate
Support the commercial teams with technical reviews of contracts
Post award, provide pre-construction services to build a professional and seamless transition process such that when the project team start on-site, all lead-in and central service activities are complete and ready for submission
Help build and maintain installation and test result trackers
Advise PD/OM/PM regarding specific project testing requirements
Ensure engagement reviews and quality assurance procedures take place
Review and monitor project risks and issues to provide accurate assessments to PD and clients

What we offer

Company pension
bonus scheme

Fulltime

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Data Centre Operations Service Manager

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