Data Centre Network Operations Engineer

• Provide round-the-clock first-level network operations support for global data centre environments
• Proactively manage and resolve network incidents raised through monitoring systems, customers, or internal teams within agreed SLAs
• Escalate incidents to second- and third-line support teams or vendors when required, ensuring seamless handovers
• Participate in major incident management calls and provide timely, clear updates to stakeholders
• Support planned network activities, change management, and break-fix actions to maintain infrastructure uptime
• Contribute to reducing repeat incidents by analysing root causes and collaborating on preventive actions
• Review, update, and enhance operational runbooks, procedures, and knowledge bases to improve resolution efficiency

• Bachelor’s degree in Telecommunication, Information Technology, Electrical Engineering, or a related field
• 3–5 years of experience supporting large data centre network environments
• Strong analytical and problem-solving skills
• Hands-on experience troubleshooting telco-grade routers, switches, firewalls, and load balancers
• Working knowledge of routing, switching, and data centre networking technologies
• Exposure to cloud concepts and environments (public or private)
• Understanding of Agile and DevOps ways of working
• Relevant technical certifications (such as CCNP, JNCIA/JNCIS, NSX, AWS, or equivalent) are desirable

Relevant technical certifications (such as CCNP, JNCIA/JNCIS, NSX, AWS, or equivalent)

• Exposure to global, enterprise-scale data centre environments with high visibility across senior leadership
• Opportunities to collaborate with diverse, international teams across multiple geographies
• Clear pathways into second-line support and advanced network operations domains
• Supportive environment that values continuous learning, knowledge sharing, and operational excellence