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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT) Apprentice. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Apprentice, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Job Responsibility
Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines
Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations
Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption
Complete assigned support tickets efficiently while developing familiarity with KPIs
Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE)
Help maintain a positive team environment through collaboration and effective handovers
Escalate technical, safety, or security incidents promptly
Complete all required training, including security and environmental health & safety (EHS) training
Handle routine physical demands such as lifting, climbing, and working in data center environments
Requirements
Currently enrolled in a relevant technical qualification (e.g., electrical, mechanical, IT, or similar discipline)
Minimum of 18 years of age
Basic knowledge of computer hardware and components
Strong interest in IT infrastructure and datacenter technologies
Authorization to work in France (EU citizenship or valid residence permit with work authorization)
Proficiency in English with a good working level (written and spoken)
Ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include: Microsoft Cloud Background Check: must be passed upon hire and renewed every two years
Nice to have
Certifications such as CompTIA A+, Network+, or similar
Ability to perform frequent physical activity (standing, walking, lifting, working at height)
Strong communication skills across teams and stakeholders
Willingness to learn and develop new technical skills
Flexibility to work non-standard hours if required