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As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment
Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution
Complies with Data Center business unit policies, procedures, and deadlines
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Develops an understanding of effective execution order strategy(ies) for assigned tasks
Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
Learns about post-execution verification of grounding, staging, labeling, and cabling
Performs basic diagnostics and troubleshooting
Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents
Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
Processes data-bearing devices (DBDs) for destruction
Maintains an awareness of Key Performance Indicators (KPIs)
Develops an understanding of cross-functional Data Center processes
Completes required training aligned to job focus areas and workloads
Participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Adheres to and promotes a culture of safety
Completes required security and data management training
Contributes to a positive and effective team environment
Requirements:
High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
This position requires verification of citizenship due to citizenship-based legal restrictions
1+ year(s) experience supporting IT equipment or related technology OR equivalent experience (Preferred)
What we offer:
Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
Additional benefits and pay information available via provided link