Data Center Technician

• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment
• Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams
• Completes required security and data management training while complying with security and data management procedures/policies
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
• Completes required training aligned to job focus areas and workloads
• Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management
• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions
• Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs)
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures
• Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices contained within network, storage, or server equipment has been identified for eradication or destruction with guidance

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience

• Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications
• Culture of inclusion where everyone can thrive at work and beyond