This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Job Responsibility:
Contributes to issue tracking through escalations
Participates in daily safety briefings, completes required training
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs)
Complies with security and data management procedures and policies
Maintains a strong client focus
Contributes to a positive and effective team environment
Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities
Embodies our culture and values
Requirements:
Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience
Basic knowledge of computer hardware and components
Ability to meet Microsoft, customer and/or government security screening requirements
Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Experience supporting IT equipment or related technology