Data Center Technician

• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations.
• Demonstrates a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently.
• Provides guidance and/or assists less experienced technicians with complex tickets or tasks.
• Complies with Data Center business unit policies, procedures, and deadlines.
• Completes required security and data management training while complying with security and data management procedures/policies.
• Participates in daily safety briefings.
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures.
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams.
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to job focus areas and workloads.
• Performs diagnostics and troubleshooting and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components.
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment.
• Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents.
• May perform post-execution verification of grounding, staging, labeling, and cabling.
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Ability to speak, write and understand fluent English.
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience.

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.