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As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. This role is an opportunity to join the Site Services team. Site Services is the backbone of Microsoft’s datacenter operations. Our team ensures hardware systems delivering Microsoft’s cloud remain reliable and optimized. With broad technical expertise and a hands-on approach, we step in where support is needed most—reducing stress and balancing workloads across teams. From hardware maintenance to operational assistance, Site Services keeps the infrastructure running at peak performance.
Job Responsibility:
Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians
Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training
Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities
Embodies our culture and values
Requirements:
Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
Ability to meet Microsoft, customer and/or government security screening requirements
Experience supporting IT equipment or related technology