Data Center Technician

• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
• Complies with Data Center business unit policies, procedures, and deadlines
• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Completes required security and data management training
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Completes required training aligned to job focus areas and workloads
• Develops an understanding of effective execution order strategy(ies) for assigned tasks
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
• Performs basic diagnostics and troubleshooting
• Learns about post-execution verification of grounding, staging, labeling, and cabling
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management
• Embody our culture and values

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check
• Citizenship verification
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology
• OR equivalent experience.

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology

Certain roles may be eligible for benefits and other compensation