Data Center Technician

• Stage, set up and perform hardware deployments
• Perform troubleshooting and diagnostics on equipment
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures
• Comply with Data Center business unit policies, procedures, and deadlines
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
• Provide guidance and/or assist less experienced technicians
• Demonstrate an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Review Process Change Notifications (PCNs)
• Contribute to a positive and effective team environment
• Complete required security and data management training while complying with security and data management procedures/policies
• Participate in daily safety briefings
• Complete required Environmental & Health Safety (EHS) training, comply with safety procedures, complete required Task Hazard Analysis (THAs), and use appropriate equipment and Personal Protective Equipment (PPE)
• Adhere to and promote a culture of safety
• Develop an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Complete required training aligned to job focus areas and workloads
• Follow procedures to immediately communicate, report, and escalate data center technical or safety related incidents
• Develop and employ an effective execution order strategy for assigned tasks
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware
• Perform diagnostics and troubleshooting and/or leverage standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
• Directly perform decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Process data-bearing devices (DBDs) for destruction or confirm any-and-all such devices contained within network, storage, or server equipment has been identified for eradication or destruction
• May perform post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs).

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including Microsoft Cloud background check and Reliability Status screening with the Government of Canada.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Occasional climbing of ladders
• Frequent climbing of stairs and/or ramps
• Prolonged standing
• Occasional lifting 50lbs / 22.5kg
• Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device
• Normal visual acuity (near, far and peripheral with correction)
• Normal color vision for electrical work
• Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience.