Data Center Technician

• Stage, set up and perform hardware deployments
• Perform troubleshooting and diagnostics on equipment
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures
• Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components
• Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols
• Decommissions hardware for simple changes and refreshes following standard procedures
• Follows procedures to communicate, report, and escalate incidents
• Assists and provides guidance to other technicians
• Completes required training aligned to the role and workload
• Contributes to a positive and effective team environment
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience

• High school diploma, GED, or equivalent
• Basic knowledge of computer hardware and components
• Experience supporting IT equipment or related technology
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud background check upon hire/transfer and every two years thereafter

• Experience supporting IT equipment or related technology
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications