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Ericsson Logo Ericsson · IT - Administration

Data Center Technician

Canada, Montreal · Job Posted June 15, 2026
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Job Description

We are seeking a highly motivated and skilled Data Center Optical Engineer to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson's vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands-on technical expertise. This person is able to travel to a non-home market site at a moment's notice and work there for several weeks at a time up to 50% of the time.

Job Responsibility

  • Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians
  • Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson's value
  • Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments
  • Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets
  • Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams
  • Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management

Requirements

  • Experience as a team lead or team leader
  • Excellent written and oral command of English for customer communications and relationship building
  • Strong organizational, administrative and documentation skills using customer applications and/or Microsoft Office suite
  • 3 to 15 years of experience in data center operations or similar technical environment with direct customer interaction
  • Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC connectors, fan-outs, and structured cabling
  • Demonstrated experience in optical testing and troubleshooting of optical transport solutions
  • Ability to multitask, remain calm under pressure, and adapt to dynamic high-availability environments
  • Strong commitment to safety standards, quality requirements, and operational best practices
  • Ability to lift and move equipment up to 50 lbs (23 kg)
  • Comfortable working at heights and in varying environmental conditions
  • Bilingual French and English is required for this position

What we offer

  • Choice of 3 medical and dental plan options
  • Core level coverage paid fully by Ericsson
  • Automatic 2% company contribution into the Pension Plan
  • 50% match of employee's contribution into the RRSP up to 8% of contribution (max 4% match)
  • Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
  • Short-term disability coverage
  • Option to participate in Ericsson's Stock Purchase Plan
  • Minimum 18 days accrued vacation
  • At least 3 personal days
  • Minimum 10 holidays
  • 1 volunteer day
  • Sick days
  • Up to 10 weeks paid maternity leave
  • 6 weeks parental or adoption leave at 100% of pay
  • Financial wellness programs
  • Educational assistance
  • Matching gifts
  • Wellness account
  • Recognition programs
  • Opportunity for an annual bonus
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