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As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Job Responsibility:
Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption
Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance
Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists
Assist and provide guidance to other technicians to complete challenging or complex tasks
Complete required training aligned to the role and workload
observes more experienced technicians to gain hands-on experience and relevant on-the-job training
Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
Take pride and accountability for the service quality, completeness, and resulting user experience
displays accountability and ownership of the data center facilities
Embody our culture and values
Requirements:
Bachelors Degree in IT or equivalent and basic knowledge of computer hardware and components
2+ year(s) industry experience supporting IT equipment or related technology
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements
This position requires verification of Malaysian Citizenship due to citizenship-based legal restrictions applicable to the role and as a result, you will need to provide a valid Malaysian passport to verify your Malaysian Citizenship
Nice to have:
3+ years' industry experience supporting IT equipment or related technology