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As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Job Responsibility:
Stage, set up and perform hardware deployments
Perform troubleshooting and diagnostics on equipment
Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures
Perform diagnostics and troubleshooting following standard procedures, quickly identify the cause(s) of issues, and replace faulty components
Perform post-execution quality checks and verify that grounding, staging, labeling, and cabling are set up properly according to safety protocols
Decommission hardware for simple changes and refreshes following standard procedures
Follow procedures to communicate, report, and escalate incidents
Assist and provide guidance to other technicians
Complete required training aligned to the role and workload
Contribute to a positive and effective team environment
Have pride and a sense of accountability for the service quality, completeness, and resulting user experience
Requirements:
High school diploma, GED, or equivalent
Basic knowledge of computer hardware and components
Experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Experience supporting IT equipment or related technology