Data Center Technician

• Contributes to issue tracking through escalations, asking questions, and seeking guidance on timely resolution of issues from more experienced technicians
• Participates in daily safety briefings, completes required training aligned to the role and workload including safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use)
• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians
• Complies with security and data management procedures and policies with guidance from other technicians and completes the required security training
• Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks
• Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
• Has pride and a sense of accountability for the service quality, completeness, and ownership of the data center facilities
• Embodies our culture and values
• Deployment & Installation: Rack, stack, cable, and label servers and network devices, Execute hardware deployments, upgrades, and decommissions, Validate power, network, firmware, and asset tagging
• Break-Fix & Troubleshooting: Diagnose and repair server, storage, and network hardware, Replace failed components such as disks, DIMMs, PSUs, NICs, GPUs, Escalate complex issues following defined support paths
• Operations & Compliance: Follow safety, security, and change-management procedures, Handle data-bearing devices according to security policies, Ensure accurate documentation and timely ticket closure
• Collaboration: Work closely with Operations Managers, Inventory teams, CETs, and Engineering, Support large-scale rollouts and ongoing operations

• Completed High/Secondary School, GED, an apprenticeship/vocational qualification, or equivalent experience and basic knowledge of computer hardware and components
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Hands-on experience with datacenter or server hardware
• Basic understanding of networking and cabling
• Ability to follow SOPs, runbooks, and safety standards
• Comfortable working in shift-based datacenter environments

• 1+ years' experience supporting IT equipment or related technology
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications