Data Center Technician

• Reviews Process Change Notifications (PCNs)
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
• Complies with Data Center business unit policies, procedures, and deadlines
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Completes required security and data management training
• Contributes to a positive and effective team environment
• Maintains an awareness of Key Performance Indicators (KPIs)
• Escalates and/or seeks guidance regarding client interactions
• Develops an understanding of cross-functional Data Center processes
• Completes required training aligned to job focus areas and workloads
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
• Performs basic diagnostics and troubleshooting
• Learns about post-execution verification of grounding, staging, labeling, and cabling
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Processes data-bearing devices (DBDs) for destruction
• Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check
• Citizenship verification
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
• Travel requirement of up to 25%
• Occasional climbing of ladders
• Frequent climbing of stairs and/or ramps
• Prolonged standing
• Occasional lifting 50lbs / 22.5kg
• Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device
• Normal visual acuity (near, far and peripheral with correction)
• Normal color vision for electrical work

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications