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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Data Center Technician

Australia, Sydney · Job Posted February 16, 2026
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Job Description

As a Microsoft Data Center Technician (DCT), you will be part of our Sydney based team for staging, set up and performing hardware deployments. In addition, you will also conduct troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures (SOP). This early career opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills whilst providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.

Job Responsibility

  • Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption
  • Perform post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs)
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists
  • Assist and provides guidance to other technicians to complete challenging or complex tasks
  • Complete required training aligned to the role and workload
  • observes more experienced technicians to gain hands-on experience and relevant on-the-job training
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
  • Take pride and a sense of accountability for the service quality, completeness, and resulting user experience
  • displays accountability and ownership of the data center facilities
  • Embody our culture and values

Requirements

  • High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components
  • 1+ year(s) industry work experience supporting IT equipment or related technology
  • Ability to work shifts, including shift assignments during non-standard business hours that may include evening, night-time, weekends, and/or public holidays
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • This position requires verification of Australian Citizenship to meet federal government security requirements and evidence of a current Australian Passport
  • This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency

Nice to have

  • 2+ years' industry work experience supporting IT equipment or related technology
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC)
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