Data Center Technician

• Stage, set up and perform hardware deployments.
• Perform troubleshooting and diagnostics on equipment.
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.
• Comply with Data Center business unit policies, procedures, and deadlines.
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs).
• Develop an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
• Complete required security and data management training while complying with security and data management procedures/policies.
• Participate in daily safety briefings and complete required Environmental & Health Safety (EHS) training.
• Follow procedures to immediately communicate, report, and escalate data center technical or safety related incidents.
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
• Perform diagnostics and troubleshooting and/or leverage standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components.
• Directly perform decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment.
• Process data-bearing devices (DBDs) for destruction.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements including Microsoft Cloud background check and Reliability Status screening with the Government of Canada.
• This job will require you to, among other things, occasionally climb ladders, frequently climb stairs and/or ramps, engage in prolonged standing, occasionally engage in lifting (up to 50lbs./22.5kg), occasionally engage in pushing or pulling (of up to 50-75lbs. / 22.5-34kg) that may be assisted or unassisted with an assistive device, and regularly and frequently exercise fine hand manipulation.
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
• Normal visual acuity (near, far and peripheral with correction).
• Normal color vision for electrical work.

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience.

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.