Data Center Technician

• Stage, set up and perform hardware deployments
• Perform troubleshooting and diagnostics on equipment
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures
• Reviews Process Change Notifications (PCNs)
• Completes assigned tickets
• Complies with Data Center business unit policies, procedures, and deadlines
• Participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Completes required security and data management training
• Contributes to a positive and effective team environment
• Maintains an awareness of Key Performance Indicators (KPIs)
• Develops an understanding of cross-functional Data Center processes
• Completes required training
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware
• Performs basic diagnostics and troubleshooting
• Learns about post-execution verification of grounding, staging, labeling, and cabling
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology

• Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
• Benefits and other compensation