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Responsible for preparing, staging, and executing hardware setups and shutdowns—including racks, hard drives, and switches—based on detailed instructions, protocols, and communications. Ensures all cabling, labeling, grounding, and staging meet safety standards and deployment requirements. Performs diagnostics and troubleshooting to quickly identify and resolve hardware issues, replacing faulty components as needed. Supports hardware decommissioning and refresh tasks such as memory upgrades and OS rebuilds with minimal supervision. Follows escalation procedures and communicates effectively with Data Center Technician Leads.
Job Responsibility:
Monitor systems for equipment failures and performance issues
Respond to error messages and resolve or escalate problems
Assist in testing and debugging new programs with developers and analysts
Use software tools (e.g., spreadsheets) to manage data and generate reports
Prepare, stage, and execute hardware setups and shutdowns—including racks, hard drives, and switches
Ensure all cabling, labeling, grounding, and staging meet safety standards and deployment requirements
Perform diagnostics and troubleshooting to quickly identify and resolve hardware issues, replacing faulty components as needed
Support hardware decommissioning and refresh tasks such as memory upgrades and OS rebuilds with minimal supervision
Follow escalation procedures and communicate effectively with Data Center Technician Leads
Requirements:
High school diploma, GED, or equivalent
Basic knowledge of computer hardware, servers, and components
1+ year of experience supporting IT equipment or related technology
Familiarity with Microsoft Office (Outlook, Excel, Word)
Willingness to work flexible hours, including weekends and holidays
Nice to have:
Associate’s degree in computer programming or equivalent training
3–5 years of total experience in IT or data center environments
Strong communication, problem-solving, and time management skills