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Data Center Technician (Nightshift)

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Microsoft Corporation

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Location:
United States , Annapolis Junction

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

26.92 - 47.60 USD / Hour
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Job Description:

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Data Center Technician (DCT) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

Job Responsibility:

  • Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
  • Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others
  • Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines
  • Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians
  • Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions
  • Performs post-execution quality checks
  • Performs diagnostics and troubleshooting
  • Provides guidance to technicians troubleshooting issues
  • Decommissions hardware for simple changes and refreshes
  • Follows procedures to communicate, report, and escalate incidents
  • Develops an understanding of cross-functional processes
  • Completes required training
  • Participates in daily safety briefings
  • Complies with security and data management procedures
  • Contributes to a positive and effective team environment
  • Has pride and a sense of accountability for the service quality
  • Embody company culture and values

Requirements:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience
  • Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
  • Must be able to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
  • Verification of U.S. citizenship due to citizenship-based legal restrictions

Nice to have:

  • CompTIA (A+, Server+, Network+)
  • Basic Structure Cabling (BSC)
  • Able to communicate effectively with multiple stakeholders
  • Desire to learn, grow, and develop new technical skills

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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