Data Center Technician (Nightshift)

• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians
• Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management, maintaining audit readiness
• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
• Participates in daily safety briefings
• Completes required security and data management training while complying with security and data management procedures/policies
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Completes required training aligned to job focus areas and workloads in a timely manner
• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions
• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures
• Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs)
• Directly performs decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
• Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• Citizenship verification: This position requires verification of citizenship due to citizenship-based legal restrictions
• Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies
• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience