Data Center Technician (NightShift) - CTJ - Top Secret

• Demonstrates an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
• Proactively shares relevant information to enable efficient workflow
• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines
• Completes assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type
• Prepares, stages, sets up, and performs startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly
• Performs diagnostics and troubleshooting following standard procedures
• Provides guidance to technicians troubleshooting issues
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, OS rebuilds)
• Follows procedures to communicate, report, and escalate incidents
• Develops an understanding of cross-functional processes
• Completes required training aligned to the role and workload
• Participates in daily safety briefings
• Complies with security and data management procedures and policies
• Contributes to a positive and effective team environment
• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience
• Learns the client’s business and maintains a strong client focus

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience
• Active U.S. Government Top Secret Security Clearance
• Ability to meet Microsoft, customer and/or government security screening requirements
• Verification of U.S. citizenship
• Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter

• CompTIA (A+, Server+, Network+)
• Basic Structure Cabling (BSC)
• Ability to communicate effectively with multiple stakeholders
• Desire to learn, grow, and develop new technical skills

Benefits and other compensation may be eligible for certain roles