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As a Data Center Technician - Night Shift, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment...
Job Responsibility:
Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Compiles with Data Center business unit policies, procedures, and deadlines
Develops an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment
Participates in daily safety briefings
Complies with environmental and health safety training and procedures
Contributes to a positive and effective team environment
Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards
Develops an understanding of effective execution order strategy for assigned tasks
Performs basic diagnostics and troubleshooting
Learns about post-execution verification of grounding, staging, labeling, and cabling
Directly performs decommissions, simple changes and refreshes
Follows procedures to communicate, report, and escalate incidents
Requirements:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience
Nice to have:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology OR equivalent experience