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As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
Job Responsibility:
Comply with Data Center business unit policies, procedures, and deadlines
Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Demonstrate an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Review Process Change Notifications (PCNs) and develop an understanding of the impact to work execution
Contribute to a positive and effective team environment by sharing information with other shifts or technician teams
Complete required security and data management training while complying with security and data management procedures/policies
Participate in daily safety briefings
Develop an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
Complete required training aligned to job focus areas and workloads
Escalate and/or seek guidance from experienced technicians or direct-line management regarding client interactions
Maintain an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems
Follow procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management
Develop and employ an effective execution order strategy for assigned tasks
Perform diagnostics and troubleshooting to identify cause(s) of technical issues and replace faulty components
Directly perform decommissions, simple changes and refreshes of infrastructure cabling, network, storage, and server equipment
May perform post-execution verification of grounding, staging, labeling, and cabling
Embodies our culture and values
Requirements:
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada