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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Data Center Technician Manager

United States, Phoenix 75400.00 - 167900.00 USD / Year · Job Posted March 21, 2026
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Job Description

As a Microsoft Data Center Technician Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Job Responsibility

  • Lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions
  • Support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
  • Model leadership principles, provide training to technicians
  • Perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services
  • Encourage the sharing of expertise in and provides guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and decommissioning IT datacenter technology(ies) and equipment
  • Provide guidance on, and holds a team of technicians accountable for compliance with Data Center business unit policies, procedures, and deadlines
  • Ensure a team of technicians can complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type
  • Coordinate training packages for technicians on procedures for installation, deployment, upgrade, refresh, simple change, decommission and/or replacement of infrastructure cabling, network, storage, or server equipment
  • Manage assigned projects or programs to meet service delivery objectives
  • Collect and review appropriate Key Performance Indicators (KPIs) for their team
  • Conduct daily safety briefings, ensuring their team members attend, and/or participates in onsite safety committees
  • Promote a positive and effective team environment by modeling best practices, leading regular team meetings, cross-discipline collaborations

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology or related experience working with teams
  • 1+ year(s) experience directing, supervising, or managing others or leading a project
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
  • This position may require passing a background check conducted through the CJIS criminal justice information system

Nice to have

  • Must have the ability to work 12 hour shifts, including shift assignments during non-standard business hours that may include evenings, nighttime, weekends, and/or holidays
  • Associate's degree in Computer Science or realted field AND 6+ years experience supporting IT equipment or related technology
  • Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology
  • 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment
  • Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt)
  • 2+ years experience leading a diverse team

What we offer

  • Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
  • Additional benefits and pay information available via provided link
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