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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Data Center Technician Manager

France, Paris Employment contract 53600.00 - 99100.00 EUR / Year · Job Posted June 30, 2026
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Job Description

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.

Job Responsibility

  • Lead and develop the team, driving accountability, coaching, and a strong, positive culture
  • Own data center service compliance and ensure consistent delivery of high-quality standards
  • Enforce adherence to DCS policies, SLAs, and operational procedures across all service execution
  • Oversee technician readiness, including training, execution quality checks, and corrective actions
  • Manage escalations and process changes, ensuring effective resolution and clear stakeholder communication
  • Champion safety and operational excellence, promoting accountability, compliance, and high service quality across the site

Requirements

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working with technical teams
  • Experience directing, supervising, or managing others
  • This role requires proficiency in written, reading, and conversational English as all business operations and customer communications are conducted in French
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • Microsoft Cloud Background Check

Nice to have

  • Associate degree in Computer Science or related field and/or equivalent work experience
  • Experience supporting IT equipment or related technology
  • Experience working in a production, mission-critical 24x7x365 data center environment
  • Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt
  • Experience leading diverse, technical, or IT workforce of up to ten employees
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