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As Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You support and share knowledge of these technologies with team members. You possess basic to intermediate system administration skills and work autonomously to resolve server issues. You understand all aspects of the equipment you support. You know how to take direction when given, paying attention to all details involved. You work well with a team. You are receptive to feedback and able to adjust performance and behavior as required for the position.
Job Responsibility:
Serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues
Support and share knowledge of these technologies with team members
Possess basic to intermediate system administration skills and work autonomously to resolve server issues
Understand all aspects of the equipment you support
Know how to take direction when given, paying attention to all details involved
Work well with a team
Be receptive to feedback and able to adjust performance and behavior as required for the position
Requirements:
High school diploma or equivalent
2-3 years of experience in data center operations or related technical field
Basic networking knowledge and understanding of TCP/IP
Experience with server hardware installation and maintenance
1+ years of Linux operating systems experience
Associate’s degree in IT-related field or equivalent professional or military experience
2+ years of experience with server hardware
Experience managing work and priorities through a ticketing system
Understanding of storage devices
Ability to perform hardware replacements and repairs
Basic Linux/Unix command line knowledge
Experience with ticketing systems and documentation
Ability to perform basic network troubleshooting
Nice to have:
Associate's degree in IT or related field
Industry certifications (CompTIA A+, Network+)
A+ or CND (Certified Network Defender) or Network+ or Security+
2+ years of data center experience
What we offer:
Medical, dental, vision, life, disability, and other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months of tenure
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program and other discounts
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations that include CompTIA and IIBA
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