Data Center Technical Support Technician Job at Amazon Pforzheim GmbH (Beijing)

Senior Data Center Technician - IT Support

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide ...

Location

United States , Quincy

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Job Responsibility

Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required security and data management training while complying with security and data management procedures/policies
Completes required training aligned to job focus areas and workloads
Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed
Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders

What we offer

Certain roles may be eligible for benefits and other compensation

Fulltime

Senior Data Center Technician IT Support

As a Microsoft Senior Data Center Technician (DCT) (IT Support), you will demons...

Location

United States , Irving

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology OR equivalent experience
Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience
2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

Job Responsibility

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management, maintaining audit readiness
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required security and data management training while complying with security and data management procedures/policies
Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components
Performs discrete quality control activities and assessment of work

What we offer

Career Rotation Programs
Diversity & Inclusion trainings and events
professional certifications

Fulltime

Senior Data Center IT Support Technician

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide ...

Location

Sweden , Gävle

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter
Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience
Applicable certifications: CompTIA, Microsoft, Network Certifications
Experience operating heavy-load movement equipment (pallet jacks, chassis lifts, etc.)
Perform and execute organization's safety programs and policies, and compliance knowledge
Flexibility to work non-business hours (shifts) that may include weekends and/or holidays
Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction

Job Responsibility

Building strong working relationships with people working within the data center and at corporate
Ensuring SAW devices are in a 'healthy' state, meeting Security's compliance standard
Receiving confidential information to perform BIOS setting changes
Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices
Providing guidance to users for common SAW repair issues and escalating issues experienced by users
Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt
Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes
Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed
Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required
Embody our culture and values

Fulltime

Senior Data Center IT Support Technician

As a Senior Data Center IT Support Technician, you will demonstrate expertise in...

Location

United States , Boydton

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship verification
Criminal Justice Information Services background check

Job Responsibility

Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently
Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner
Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks
Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment
Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians
Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling, network, storage, and server equipment

What we offer

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications

Fulltime

Senior Data Center IT Support Technician

As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide ...

Location

United States , West Des Moines

Salary:

33.46 - 55.67 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Provides IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V)
Maintains inventory of spare devices for the sites and make sure the latest updates and operating systems(OS) are installed on the devices
Complies with Data Center business unit policies, procedures, and deadlines
Provides guidance to other technicians on changes to processes and procedures
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment
Reinforces a positive and effective team environment
May conduct, assists in conducting, and/or participates in daily safety briefings
Completes required Environmental & Health Safety (EHS) training
Completes required security and data management training

What we offer

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications

Fulltime

New

Data Center Technician Manager

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of tec...

Location

United States , Richmond

Salary:

75400.00 - 167900.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years’ experience supporting IT equipment or related technology or related experience working with technical teams
1+ year(s) experience directing, supervising, or managing others
Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements
Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.

Job Responsibility

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture
Accountable for overall data center service compliance and quality
Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies
Ensures technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes
Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed
Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams
Review process changes to evaluate impact on service execution and share relevant information about change with stakeholders across functions and disciplines
Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes
Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees
Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use)

Fulltime

Data Center Technician

Location

United States , Columbus

Salary:

20.00 - 22.00 USD / Hour

Beacon Hill

Expiration Date

Until further notice

Requirements

1+ years of experience in a Technical Support or completed Bachelor's Degree
Exposure to network infrastructure, along with cabling concepts
Experience troubleshooting and repairing Dell hardware
Must have attention to detail and the ability to keep track of inventory
Must be able to work very well both on a team and independently
Willingness to work outdoors if needed

Job Responsibility

We are looking for a Datacenter Technician who enjoys supporting/fixing/troubleshooting hardware and cables

Fulltime

Data Center Technician

As a Data Center Technician (DCT), you will develop an understanding of standard...

Location

United States , Multiple Locations

Salary:

23.65 - 37.07 USD / Hour

Microsoft Corporation

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with valid passport.
High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.

Job Responsibility

Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management.
Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on difficult or complex tickets.
Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
Learns about post-execution verification of grounding, staging, labeling, and cabling to align with all safety protocols, deployment standards, and planned Network Design Templates (NDTs). Learns about errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians or specialists to coordinate corrections as needed.
Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment.
Follows procedures to immediately communicate, report, and escalate data center technical or safety related incidents to direct-line management. May participate in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary.
Directly performs decommissions, simple changes (e.g., memory upgrades, OS rebuilds) and refreshes of infrastructure cabling, network, storage, and server equipment, following standard procedures whilst seeking clarification and guidance from more experienced technicians as needed. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.

Fulltime

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Data Center Technical Support Technician

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