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The Data Center Storage Engineer (Red Hat OpenShift) is a seasoned subject matter expert responsible for providing technical support to clients and working in medium to complex environments involving installation, integration, deployment, configuration, and fault management. This role includes not only implementation activities, but also pre-sales support, consulting, workshops, and proof of concepts. The engineer is expected to explain technical concepts clearly to clients, support solution discussions, and communicate the advantages and disadvantages of different options in a clear, concise, and unambiguous manner. The role involves compiling technical specifications, supporting client workshops, contributing to pre-sales activities, and helping design and validate solutions through proof of concepts. The engineer is also able to create alternative solutions as part of backup planning and risk mitigation.
Job Responsibility:
Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Performs any other related task as required
Requirements:
Mandatory experience with Red Hat OpenShift accompanied by other datacenter technologies as: Storage - Backup - Virtualization - Cloud - Hyper-Converged Infrastructure with DELL, VMware, Nutanix, Veeam, Rubrik, Cisco UCS Servers, Brocade SAN Switches, Cisco MDS SAN switches, Pure Storage, ...
Comprehensive understanding and appreciation of technical design principles
Seasoned understanding of project and administration processes
Display a strong learning orientation
Excellent written and verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
Proficient in documentation: LLD, As Build document design, Migration plan, ...
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Relevant certifications such as Red Hat Certified Engineer
Red Hat Certified Specialist - OpenShift Virtualization
Red Hat Certified Specialist - OpenShift Automation & Integration