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University of Rochester Logo University of Rochester · IT - Administration

Data Center Services Assistant Director

United States of America, Rochester 108483.00 - 162725.00 USD / Year · Job Posted February 20, 2026
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Job Description

With guidance from the Data Center Director and as a senior member of the University IT Management Team, provides leadership and operational oversight for the 24x7x365 Operations of the Data Center, critical IT infrastructure, and Lines of Business supported by the Service Center. The Data Center monitors shared and central resources and supports mission critical systems across the enterprise. The Data Center installs, hosts, manages and maintains physical servers, storage and network hardware. The Data Center Services Assistant Director is primarily accountable for the Data Center operations, within a governance model consisting of key partnerships and collaborative decision-making. The Data Center Services Assistant Director is able to work independently yet satisfy expectations for inclusion among the key stakeholders. The Data Center Assistant Director is also expected to assume the role of Director in their absence, exercising direction and supervision of all departmental activities.

Job Responsibility

  • Manages Data Center Operational activities
  • Takes the lead in recruiting new staff, training and supervises daily operations
  • Oversees Data Center Manager as well as team of Data Center Technicians in a 24/7 environment
  • Informs, communicates and enforces administrative policies and procedures, priorities and methods
  • Establishes operational plans and projects for the various functions of the Data Center to ensure that the activities assigned are completed in the most effective and timely manner
  • Manages personnel, manages and/or assigns temporary team resources at a level that ensures all service level agreements are met
  • Performs team assessments and performance evaluations
  • Provides for the continuous availability of operational support for all platforms in accordance with the institution’s needs
  • Supports after-hours Level 1 and Level 2 Help Desk customer service
  • Reviews and approves all IT activities that could impact user services
  • a member of the Change Review Board providing direction and approvals for infrastructure & service upgrades and maintenance activities
  • Provides technical and leadership expertise, including growth and scalability requirements for the Data Center teams
  • Responsible for making moderate to significant improvements in systems, processes or products to enhance performance of the Data Center
  • Works independently with users and applicable support teams to integrate a wide array of technology tools in support of the respective LOBs
  • Creates, updates, and enforces Data Center policies and procedures pertaining to access protocol, safety protocols, Compute Floor regulations and physical security measures
  • Enforces procedures that ensure appropriate access to the Data Centers
  • Leads emergency response efforts
  • Acts as a back-up for the Data Center Director
  • Manages Data Center on-call rotation
  • Leads staff meetings
  • Manages Data Center billing/posting
  • Attends management meetings
  • Participates in the UnivIT IMOC rotation
  • Informs strategic direction and University-wide IT strategy
  • Responsible for one or more elements on Service Level Agreements (SLA), Colocation Agreements, capital budgets, and rates
  • Leads the testing of disaster recovery plans
  • Communicates and escalates to senior IT management regarding all Data Center and computing facility incidents
  • Communicates with stakeholders within and outside of the Data Center and across the University
  • Represents the University in organizations and initiatives at the local, state and national level as appropriate
  • Keeps abreast of trends in Information Technology including but not limited to Data Center strategy, technology and operations through Gartner and peer benchmarking, by reading industry publications and participating in meetings/seminars with vendors and professional organizations
  • Other duties as assigned

Requirements

  • Bachelor’s degree in related field and/or equivalent Military/Trade School and/or equivalent work experience PREFERRED
  • 5~7 years of relevant experience, including 2 years’ experience in managing technical teams or equivalent combination of education and experience REQUIRED
  • Familiarity with various IT and Facilities Systems, Management/Monitoring tools. Required
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