Data Center Remote Technical Support Engineer Job at NTT DATA (Bangalore)

Data Centre Remote Technical Support Engineer

The Associate Infrastructure Specialist role at NTT DATA involves providing remo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC)
Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Data Centre technologies
Entry level experience in relevant technology
Working knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Knowledge of vendor technologies, such as Cisco, EMC, Dell Avaya etc.

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate
Identify and resolve problems following agreed procedures
Carry out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnose incidents according to agreed procedures
Investigate causes of incidents and seeks resolution
Escalate unresolved incidents and follow up until incident is resolved

Fulltime

Data Center IT Support Engineer

Are you excited about Server and Networking Technology and want to work in the L...

Location

Australia , Melbourne

Salary:

Not provided

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma
Valid driver’s license and own vehicle to travel between sites

Job Responsibility

Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks and participate in Data Center power & cooling events
Shift work (4 days on and 4 days off including night shifts on a rotational basis)
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Enforcing Amazons Security Best Practices

Fulltime

Data Center Engineer II

We’re looking for an experienced and independent Data Center Engineer to join ou...

Location

United States , San Francisco

Salary:

169000.00 - 232000.00 USD / Year

Adyen

Expiration Date

Until further notice

Requirements

Experienced in data center engineering as well as operations
Proven experience in the design and delivery of data center infrastructure
Hands-on experience managing modern environments
Strong project management capabilities, with the ability to handle multiple complex initiatives simultaneously
Exceptional attention to detail and organizational skills with a strong sense of ownership and follow-through
Strong communication and collaboration skills to work across technical and vendor teams across regions and timezones
Experienced in DCIM and asset management on a large scale
Open to travel often, mostly within the US

Job Responsibility

Lead the end-to-end rollout of new data centers and large-scale expansion projects, including the coordination and deployment of High-Performance Computing (HPC) clusters across global sites
Take ownership of our datacenter footprint in the USA
Collaborate with partners to oversee the design and installation of critical infrastructure and advanced thermal management
Manage the full equipment journey from initial Purchase Order (PO) through delivery, installation, and eventual decommissioning/End-of-Life (EoL) processing
Partner with Procurement to track orders, manage inventory, and synchronize on-site logistics with local DC-ops teams or remote hands
Serve as the guardian of the "Source of Truth" by ensuring all physical changes, assets, and project updates are 100% accurately reflected in the DCIM software
Act as the bridge between installation and production by communicating with Platform and Network teams to ensure systems are successfully handed over and integrated
Plan and oversee engineering work-streams, including coordinating repairs, replacements, and maintenance executed by third parties
Serve as the primary point of contact for DC vendors and internal stakeholders to resolve issues, facilitate audits, and support year-over-year platform growth
Maintain a "boots on the ground" approach by performing direct data center hardware work and traveling globally to provide on-site project oversight

Fulltime

Product Application Engineer - Data Center Deployment

This highly technical role supports large-scale datacenter graphics hardware and...

Location

United States , Santa Clara; Austin; Secaucus

Salary:

160960.00 - 241440.00 USD / Year

AMD

Expiration Date

Until further notice

Requirements

Datacenter customer support in virtualization-focused environments
Virtual environments (VMWare, Citrix, KVM, Microsoft, and others) and virtual machine configuration/management
Data storage, protection, deduplication, and storage-related network optimization especially with Weka, DDN, and VAST products
Working in or closely with a deployment services organization utilizing tools like Salesforce, JIRA and Confluence
Linux installation, configuration, debugging, and performance tuning
Debugging, root-cause analysis, and system-level problem solving
Site reliability engineering concepts and best practices
Server architecture, remote management, network topologies, and compute subsystem operations
Datacenter GPU software stacks such as ROCm™ or CUDA
High-performance networks for HPC and AI (RDMA/RoCE, InfiniBand)

Job Responsibility

Design, optimize, and troubleshoot virtualization solutions for high-performance datacenter GPU, CPU, and related platforms
Support customers, partners, and internal teams on virtualization topics related to AI and Machine Learning workloads
Build and configure datacenter networking environments for customer testing, validation, and deployment
Qualify and assess new virtualization capabilities to ensure alignment with customer and product requirements
Provide mentorship and technical guidance to junior engineering staff
Partner with development teams to identify and resolve hardware/software issues from early bring-up through end-of-life
Document and escalate technical issues following established procedures
Collaborate with program managers to maintain schedules, track action items, and ensure deliverables are met
Provide clear project status updates to internal leadership and customer stakeholders
Build a deep understanding of customer goals to ensure impactful technical guidance and solution delivery

Fulltime

Data Center Engineer

We’re looking for an experienced and independent Data Center Engineer to join ou...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Experienced in data center engineering as well as operations
Proven experience in the design and delivery of data center infrastructure and (liquid) cooling systems
Hands-on experience managing modern environments and liquid cooled systems
Strong project management capabilities, with the ability to handle multiple complex initiatives simultaneously
Exceptional attention to detail and organizational skills with a strong sense of ownership and follow-through
Strong communication and collaboration skills to work across technical and vendor teams across regions
Experienced in DCIM and asset management on a large scale

Job Responsibility

Global Project Leadership: Lead the end-to-end rollout of new data centers and large-scale expansion projects, including the coordination and deployment of High-Performance Computing (HPC) clusters across global sites
Infrastructure Design & Engineering: Collaborate with partners to oversee the design and installation of critical power systems and advanced thermal management, specifically liquid cooling and H/CaC (Hot/Cold aisle Containment)
End-to-End Hardware Lifecycle: Manage the full equipment journey from initial Purchase Order (PO) through delivery, installation, and eventual decommissioning/End-of-Life (EoL) processing
Supply Chain & Logistics Coordination: Partner with Procurement to track orders, manage inventory, and synchronize on-site logistics with local DC-ops teams or remote hands
Data Integrity & DCIM Management: Serve as the guardian of the 'Source of Truth' by ensuring all physical changes, assets, and project updates are 100% accurately reflected in the DCIM software
Cross-Functional Transition: Act as the bridge between installation and production by communicating with Platform and Network teams to ensure systems are successfully handed over and integrated
Maintenance & Technical Oversight: Plan and oversee engineering work-streams, including coordinating repairs, replacements, and specialized maintenance for liquid cooling systems
Vendor & Stakeholder Management: Serve as the primary point of contact for DC vendors and internal stakeholders to resolve issues, facilitate audits, and support year-over-year platform growth
Hands-on Field Operations: Maintain a 'boots on the ground' approach by performing direct data center hardware work and traveling globally to provide on-site project oversight
Operational Strategy: Align data center capacity and infrastructure capabilities with long-term platform requirements to ensure seamless scaling and efficiency

Technical Support Engineer

About Neo4j: Neo4j is the graph intelligence platform that transforms data into ...

Location

Spain , Madrid

Salary:

Not provided

Creandum

Expiration Date

Until further notice

Requirements

Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently
Constantly work to streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience
Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams
Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements
Work with Product Management and Product Engineering to help define and drive fixes and enhancements to address customer needs
Passion for solving Customer problems
Take responsibility and ownership with Customer problems

Job Responsibility

Spend first 2-4 months immersed in learning Neo4j’s products, support and other internal processes, and working support cases from customers
Become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team, including Support
Be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and opportunities for graph solutions in the market

Fulltime

Technical Support Engineer

As a Technical Support Engineer, you’ll spend your first 2-4 months immersed in ...

Location

Italy , Rome

Salary:

Not provided

Creandum

Expiration Date

Until further notice

Requirements

Ability to handle a range of urgent to minor support requests during business hours, with occasional off-hours scheduled work and on-call shifts
Establish and constantly build upon a solid technical understanding of Neo4j and how our customers build, deploy and manage applications using our graph platform
Collaborate effectively within Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently
Constantly work to streamline and improve processes, tools, Neo4j’s product offerings, and the overall customer experience
Know when to seek help, and always be willing and open to offering expertise and assistance to colleagues and customers alike
Effectively communicate with all levels of customer contacts including CTOs, management, developers and operations teams
Provide valuable guidance and insight through email, telephone, remote conferencing and occasionally in-person engagements
Work with Product Management and Product Engineering to help define and drives fixes and enhancements to address customer needs
Passion for solving Customer problems
Take responsibility and ownership with Customer problems

Job Responsibility

Spend first 2-4 months immersed in learning Neo4j’s products, support and other internal processes, and working support cases from customers
Become deeply skilled in specific areas of interest within the product, acting as a Subject Matter Expert for our Field Engineering team, including Support
Be an integral part of the Support Engineering team, working together to improve and evolve the product and the support we deliver to meet the needs of our customers and opportunities for graph solutions in the market

Fulltime

Data Center Engineer

Akuna is seeking a Data Center Engineer, based on the East Coast, to join our IT...

Location

United States , East Coast (Secaucus, Carteret, Mahwah, New Jersey metro area)

Salary:

100000.00 USD / Year

AKUNA CAPITAL

Expiration Date

Until further notice

Requirements

3+ years of data center experience
Bachelor's degree in computer science, Information Systems, or a related field preferred
Knowledge of data center procedures (hardware racking, network cabling, etc.)
Experience working in a modern, large-scale data center
Understanding network hardware (switches, SFP’s), servers (memory, hard drives), and cabling (fiber optic cabling standards / types)
Proven ability to diagnose problems quickly
Highly motivated and organized self-starter
Ability to clearly communicate detailed instructions both verbally and written
Strong appreciation for teamwork
Willingness to travel out-of-state and occasionally work outside of core business hours and on weekends

Job Responsibility

Oversee building, organizing, and maintaining data center infrastructure at colocation facilities
Lead scheduling of daily East Coast Data Center Operations activities
Install, replace, upgrade, and move cables and equipment
Plan and execute data center moves and re-organization
Partner with Asset Manager on tracking and reporting
Maintain a local inventory of cables and equipment
Use monitoring tools to detect and respond to critical issues
Troubleshoot technical issues and respond to hardware failures
Coordinate with third-party vendors for support and remote hands
Develop and maintain documentation of data center procedures and deployments

What we offer

Discretionary performance bonus
Comprehensive benefits package (employer-paid medical, dental, vision, retirement contributions, paid time off, and other benefits)

Fulltime

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Data Center Remote Technical Support Engineer

Job Description

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