Data Center Remote Technical Support Engineer Job at NTT DATA (Bangalore)

Data Center Engineer

Akuna is seeking a Data Center Engineer, based on the East Coast, to join our IT...

Location

United States , East Coast (Secaucus, Carteret, Mahwah, New Jersey metro area)

Salary:

100000.00 USD / Year

AKUNA CAPITAL

Expiration Date

Until further notice

Requirements

3+ years of data center experience
Bachelor's degree in computer science, Information Systems, or a related field preferred
Knowledge of data center procedures (hardware racking, network cabling, etc.)
Experience working in a modern, large-scale data center
Understanding network hardware (switches, SFP’s), servers (memory, hard drives), and cabling (fiber optic cabling standards / types)
Proven ability to diagnose problems quickly
Highly motivated and organized self-starter
Ability to clearly communicate detailed instructions both verbally and written
Strong appreciation for teamwork
Willingness to travel out-of-state and occasionally work outside of core business hours and on weekends

Job Responsibility

Oversee building, organizing, and maintaining data center infrastructure at colocation facilities
Lead scheduling of daily East Coast Data Center Operations activities
Install, replace, upgrade, and move cables and equipment
Plan and execute data center moves and re-organization
Partner with Asset Manager on tracking and reporting
Maintain a local inventory of cables and equipment
Use monitoring tools to detect and respond to critical issues
Troubleshoot technical issues and respond to hardware failures
Coordinate with third-party vendors for support and remote hands
Develop and maintain documentation of data center procedures and deployments

What we offer

Discretionary performance bonus
Comprehensive benefits package (employer-paid medical, dental, vision, retirement contributions, paid time off, and other benefits)

Fulltime

Network Operations Support Engineer

BluBiz Solutions is currently seeking a talented and ambitious Network Operation...

Location

Australia , Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

Strong operational support with some project experience
Strong experience with implementation and maintenance
Strong experience with installations and remote support
Troubleshooting and resolving complex technical issues to critical timeline
Strong experience with Routing and Switching
Meraki (preferred but not needed)
Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware
Cisco capabilities are essential
Knowledge and experience with Microsoft Office software tools

Job Responsibility

Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Take full ownership for managing the incident to resolution within the service level conditions
Provide telephone support to clients and update the relevant systems as per BluBiz procedures
Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance
Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
Work with Carriers and suppliers to pre-stage, test and implement network services for new sites
Must be flexible to provide support outside business hours as and when needed
Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements
Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements

Fulltime

Zerto Pre Sales Engineer

This role is responsible for providing technical support and/or leadership in th...

Location

United States

Salary:

146000.00 - 343000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

At least 5 to 7 years' experience of Pre-Sales Engineering or similar customer facing role, experience preferably in a software or data center environment
Possess a fundamental breadth of technical knowledge in cloud data management, backup and disaster recovery
Exceptional verbal and written communication skills
Self-motivated and a self-starter, comfortable working remotely and autonomously
Strong practical understanding of Datacenter and Cloud architecture (VMWare, Azure, AWS, GCP, etc.)
Thrives in a fast-paced environment
the ability to handling multiple calls/demos per day with immediate follow up
Possess a high level of business acumen and experience working with all levels of decision makers including Cx0 level personnel
Ability to travel 50%
Bachelor's degree required or equivalent experience

Job Responsibility

Deliver the Zerto message and vision including technical architecture presentations and product demonstrations to prospective customers and partners
Conduct live and virtual customer meeting presentations and demonstrations
Support lead generation activities such as events, webinars, user groups, etc.
Lead technical sales calls
Qualify sales opportunities in the terms of customer technical requirements, competition, decision making process and funding
Stay current with continuous education of Zerto's latest software, platforms and cloud solutions
Acts as technical expert to develop and propose solutions that meet the technology and business requirements of customers
Implement and manage POCs to technical closure
Ownership of all pre-sales activities in support of technical evaluation and validation of Zerto solution
Continuously drive and promote value of Zerto solutions to partners and customers

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Sales Engineer - Data Centers

The DC Sales Engineer works under the guidance of a Power Solutions Manager and ...

Location

United States , Waukesha

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

BS Electrical, Computer, or Mechanical Engineering
Minimum 3 years of technical sales/sales support experience within Data Center Market
Willing to travel 75% of the time

Job Responsibility

Support engineer engagement within assigned territory by identifying key firms and driving specification of Generac products
Educate and influence engineering firms on Generac’s Data Center solutions
Provide onsite and remote technical sales support for Generac Industrial products
Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro) to support and educate the engineering community
Provide real-time voice‑of‑customer feedback to management
Assist Regional Sales Managers and distributors on projects to ensure Generac products are specified and sourced
Develop sales tools and competitive analyses while researching and qualifying engineering firms using Dodge Analytics
Co-present engineering training seminars and support “train‑the‑trainer” initiatives
perform additional duties as assigned

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Service Delivery Guide Engineer

Entry-Level Service Delivery Guide Engineer position in the Service Delivery Rea...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
Experience with technical writing (academic, internship, or professional)
Familiarity with HPE products, data center hardware, installation processes, or technical support environments is preferred
Experience working in remote or distributed teams is an advantage
Knowledge of HTML and experience debugging, linting, and maintaining HTML code
Ability to work within templates and follow strict stylistic and branding standards
Experience using Adobe Dreamweaver, Adobe Acrobat, and Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
Experience with SharePoint content management, including adding web parts and publishing ASPX pages
Strong written and verbal communication skills in English
Self-motivated, detail-oriented, and able to work independently

Job Responsibility

Create, update, and publish service delivery guides and technical documentation for HPE products and services
Work within HTML templates to produce clean, accurate, and well-structured documentation that follows HPE formatting, branding, and style standards
Collaborate with global engineering and delivery teams to gather technical information and convert it into clear, standardized documentation
Validate documentation quality, including debugging/linting HTML, checking formatting, and verifying links
Use SharePoint to upload, manage, and publish content (including adding web parts and updating ASPX pages)
Utilize Adobe Dreamweaver, Acrobat, and MS Office tools to edit, format, and prepare documents for release
Maintain documentation consistency across product lines and ensure alignment with HPE templates and processes
Communicate clearly in English via email and virtual meetings to clarify requirements and report progress
Manage tasks independently and meet deadlines while working in a remote, distributed environment

What we offer

A competitive salary and extensive social benefits
A diverse and dynamic work environment
Work-life balance and ongoing support for career development
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Data Center Manager and Engineer

Implement and maintain configuration control, change management, asset tracking,...

Location

United States , Columbia; Laurel

Salary:

86900.00 - 198000.00 USD / Year

Booz Allen Hamilton

Expiration Date

Until further notice

Requirements

3+ years of experience as a network engineer, infrastructure engineer, or system administrator using a variety of IT devices, including power or cooling systems, PDUs, firewalls, switches, storage appliances, compute infrastructure, network and power cabling standards, fiber or copper distribution panels, or remote access or management technologies
Experience dealing with equipment acquisition, racking, cabling standards for copper and fiber, power, space, or cooling planning and monitoring, and physical security
Knowledge of networking, including DNS, TCP/IP, Ethernet, and cable termination
Ability to lift and carry heavy items weighing up to 60 lbs
TS/SCI clearance with a polygraph
Bachelor’s degree in a CS or IT field and 5+ years of experience with systems or network administration, or 10+ years of experience with systems or network administration in lieu of degree
Ability to obtain a DoD 8570.1 IAT Level II Compliant Certification within 60 days of start date

Job Responsibility

Implement and maintain configuration control, change management, asset tracking, and logistics coordination for a busy IT data center supporting multiple teams
Oversee data center services, coordinate network and hardware setups, and provide technical support
Assist with equipment delivery, hardware racking, and cabling
Support cyber operations and development efforts by providing secure, scalable, and mission-aligned operations and development or testing environments
Interface with program managers, engineers, and operations staff to define data center requirements and priorities, coordinate installations and changes, and minimize downtime
Assist with planning, and troubleshoot and solve complex infrastructure issues, including hardware, software, and networking
Create, maintain, improve, and document processes on the technologies you support
Understand all aspects of the data center and equipment or systems you support

What we offer

health, life, disability, financial, and retirement benefits
paid leave
professional development
tuition assistance
work-life programs
dependent care
recognition awards program

Data Centre Remote Technical Support Engineer

The Associate Infrastructure Specialist role at NTT DATA involves providing remo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC)
Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.)
Entry level experience in technical support to clients
Entry level experience in diagnosis and troubleshooting
Entry level experience providing remote support in Data Centre technologies
Entry level experience in relevant technology
Working knowledge of technical documentation
Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Knowledge of vendor technologies, such as Cisco, EMC, Dell Avaya etc.

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate
Identify and resolve problems following agreed procedures
Carry out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Perform defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyse service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritizes and diagnose incidents according to agreed procedures
Investigate causes of incidents and seeks resolution
Escalate unresolved incidents and follow up until incident is resolved

Fulltime

Data Center Remote Technical Support Engineer

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 24, 2026

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