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As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices.
Job Responsibility:
Demonstrate conscientiousness on cost adheres to budget requirements
Follow and adhere to safety and security policies and procedures
Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs
Recognize potential customer impact of other events and issues
Proactively review schedules and avoid conflicts when possible
Manage relationships with clients and suppliers
Suggest ways for reducing the risk of performing maintenance
Hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience
Embody our culture and values
Requirements:
High School Diploma or equivalent AND industry experience OR industry experience and college course work
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Nice to have:
Experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field