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As a Microsoft Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives as well escalate to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analysis (RCA) of incidents. This job will allow you to build a solid understanding of data center procedures, engage in collaboration across various teams as well as provide mentorship across data centers by sharing best practices. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Job Responsibility:
Demonstrate conscientiousness on cost adheres to budget requirements
Follow and adhere to safety and security policies and procedures
Perform troubleshooting for service incidents and escalates
Recognize potential customer impact of other events and issues
Proactively review schedules and avoid conflicts
Manage relationships with clients and suppliers
Suggest ways for reducing the risk of performing maintenance
Hold self-accountable for the end-to-end service quality
Support escalation of issues to appropriate owner
Embody our culture and values
Requirements:
High School Diploma or equivalent AND 1+ years industry experience OR 2+ years industry experience and college course work
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Citizenship Verification: verification of US Citizenship
2+ years experience in Critical Environment infrastructures or working in physical IT infrastructures
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field
2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field