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Meta is seeking a forward thinking engineer to join the Production Operations team within our Data Centers. These Data Centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast paced, technical environment where adaptability and flexibility will be key to their success. We seek an IT professional with technical skills in server hardware and Linux - ideally in a Data Center environment. The candidate should have knowledge or experience in a few of the following core areas: Hardware repair, OS management, Tooling and Automation, Networking, or Technical Project Management.
Job Responsibility
Support platform health by successfully resolving and closing tickets, including but not limited to remote troubleshooting and physical inspection of hardware in data halls
Troubleshoot and diagnose technical issues within the data center, including automated tooling, hardware failures, and network issues
Perform repairs where applicable, and consistently resolve problems
Build cross functional relationships and influence policies and procedures that improve data center operations
Support the introduction of new platforms and hardware to the site
Continuously evaluate and identify areas for improvement in processes, tools, and systems to optimize efficiency and quality of repairs
Use dashboards and metrics to drive maximum server up-time, utilization rates, understand hardware failure rates and service level agreements
Collaborate with team members to evaluate and identify better ways to resolve issues and define updates to tools and processes
Provide engineering support and be a technical resource for peers and partner teams
Maintain and update documentation i.e. procedures, runbooks and guides
Participate in 24/7 on-call rotation
Ability to travel up to 15% of the time
Required to work a shifted schedule (includes nights and weekends)
Requirements
Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment
Currently has, or is in the process of obtaining, a Bachelor's or Master's degree in technical field, or equivalent experience/certification
Ability to communicate effectively, in a clear and concise manner, appropriately tailoring messages to the audience
Hands-on experience and knowledge of hardware systems and components
Knowledge of Linux (or equivalent OS), server hardware repairs and networking
Basic understanding of data center mechanical & electrical infrastructure
Nice to have
Experience in debugging, modifying and developing in commonly used scripting or programming languages in at least one of these languages: Bash, PHP, Python, SQL, Rust, Go or Perl
Time and project management experience
Working knowledge of storage platforms such as NAS, SAN, or interconnected server hardware
Ability to debug, troubleshoot issues in a Linux server environment
Basic-level knowledge of the interdependencies of data center functions and technologies including electrical, cooling, structured cabling, security, and network
Knowledge of out-of-band/lights-out server communication methods, such as IPMI and serial console
Working conceptual knowledge of technologies such as HTTP, DNS, RAID, and DHCP